ConnectWise Documentation vs IT Glue

ConnectWise Documentation is a web-based IT documentation product, formerly called ITBoost, that brings customer knowledge bases and device information into one shared system. Its centralized knowledge base includes built-in best practices for access across a business. Cloud integrations gather customer asset data, creating an up-to-date asset picture without manual collection. VoIP integrations can show technicians caller details, previous contact, linked assets, and related knowledge-base articles. Teams can define standard operating procedures and use runbook support to standardize work. A password vault provides user access controls and password reports with audit-trail information. Documentation integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards, formerly BrightGauge. ConnectWise PSA partners can enable it inside PSA to begin onboarding synchronization. The product serves IT documentation needs, including managed service providers. It runs on the web, offers a free trial without obligation or credit card, and uses customized pricing requested through ConnectWise sales.

IT Glue is a structured documentation platform for IT service providers and IT teams. It organizes technical information in a documentation framework and links related records through relationship mapping. Password management provides an integrated vault, immutable audit trail, version control, and rollback. AI-powered automation can capture clicks and keystrokes to create step-by-step standard operating procedures. IT Glue lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, plus a public API for custom integrations. Examples include ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. iOS and Android apps support password editing and viewing configurations, locations, contacts, and flexible assets. The SaaS product has no on-premises version. Basic costs $29 a month, Select $38 a month, and Enterprise $44 a month per user on a 36-month term; each listed plan requires five users and a one-time onboarding fee.