ConnectWise Documentation vs IT Portal

ConnectWise Documentation is a web-based IT documentation product, formerly called ITBoost, that brings customer knowledge bases and device information into one shared system. Its centralized knowledge base includes built-in best practices for access across a business. Cloud integrations gather customer asset data, creating an up-to-date asset picture without manual collection. VoIP integrations can show technicians caller details, previous contact, linked assets, and related knowledge-base articles. Teams can define standard operating procedures and use runbook support to standardize work. A password vault provides user access controls and password reports with audit-trail information. Documentation integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards, formerly BrightGauge. ConnectWise PSA partners can enable it inside PSA to begin onboarding synchronization. The product serves IT documentation needs, including managed service providers. It runs on the web, offers a free trial without obligation or credit card, and uses customized pricing requested through ConnectWise sales.

IT Portal stores and manages IT infrastructure documentation, technical data, passwords, configurations, and knowledge bases in cloud or on-premises deployments. Information can be organized by sites, facilities, cabinets, and IP networks, with a Synopsis View dashboard, relationship mapping, and expiration alerts. Centralized password management is integrated with the documentation system. Open API 3.0 supports bulk reads and writes for portal objects, files, credentials, and relationships, and API access is included in every plan. The maker lists more than 40 integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere. Security listings include two-factor authentication, audit trails, granular object-level permissions, AES-256 encryption, and SOC 2 compliance. iOS and Android apps support viewing, editing, and updating documentation. Pricing starts at $9/user/mo; there is no free plan or free trial.