ConnectWise PSA vs Infodeck

ConnectWise PSA is a paid service for project and service operations, available on Android, iOS, and the web. Listed capabilities include project management, ticketing, resource management, billing and invoicing, time tracking, utilization reporting, resource planning, project financials, and a customer portal. The Basic plan includes project management, ticketing, resource management, and a customer portal. Standard includes those functions plus QuickBooks Online integration. Premium includes unlimited project management, ticketing, resource management, and a customer portal, along with cloud infrastructure billing. Prices are available on request rather than listed publicly. ConnectWise was founded in 1982 and is headquartered in Tampa, Florida, USA. The plan structure separates a basic operational set from accounting integration in Standard and unlimited project management plus cloud infrastructure billing in Premium. Teams can review these listed functions against their project, resource, ticketing, and billing workflows before requesting pricing.

Infodeck is a facility operations platform for teams coordinating maintenance, service, and governance across sites. Its shared operating record covers work orders, asset management, preventive maintenance, inventory, SLA tracking, contractor records, permits, approvals, attendance, and audit trails. Service tools include fault reporting, room and desk booking, visitor management, forms, and checklists. People can submit faults by QR code, chat bot, email, or web form and follow them through a public link without logging in. Configured sensor thresholds can open work orders, and the platform describes native LoRaWAN Network Server integration. Technicians and approvers can use iOS and Android apps with offline mode, photo upload, push notifications, and closure confirmation. Infodeck runs on the web and offers an API; self-hosting is considered case by case. It has no free tier, and trial access starts through a demo flow. Lite is $20 USD/user/mo, Basic is $40 USD/user/mo, and Pro is $65 USD/user/mo, billed annually as listed; Enterprise pricing is custom.