ConnectWise PSA vs SlaMetric

ConnectWise PSA is a paid service for project and service operations, available on Android, iOS, and the web. Listed capabilities include project management, ticketing, resource management, billing and invoicing, time tracking, utilization reporting, resource planning, project financials, and a customer portal. The Basic plan includes project management, ticketing, resource management, and a customer portal. Standard includes those functions plus QuickBooks Online integration. Premium includes unlimited project management, ticketing, resource management, and a customer portal, along with cloud infrastructure billing. Prices are available on request rather than listed publicly. ConnectWise was founded in 1982 and is headquartered in Tampa, Florida, USA. The plan structure separates a basic operational set from accounting integration in Standard and unlimited project management plus cloud infrastructure billing in Premium. Teams can review these listed functions against their project, resource, ticketing, and billing workflows before requesting pricing.

SlaMetric is a web-based SaaS platform for medium-sized companies managing service level agreements with providers. It stores provider contacts and history, alongside service inventories and contracts that can include security, disaster recovery, penalty, and legal clauses. Its metric catalog spans 19 categories and more than 150 predefined types, including availability and performance.

The platform calculates compliance, identifies breaches, works out service credits, and provides threshold alerts. The Free Plan includes manual measurement entry, calculations, breach alerts, service-credit calculations, PDF SLA annexes, and basic reports and dashboards. The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data. The Advanced Plan is marked Coming Soon and lists automated metric collection, OpenTelemetry and API integrations, a provider portal, digital signatures, analytics and AI insights, an SLA Telemetry dashboard, and priority support. A free plan and free trial are available; neither plan has a listed price.