Consensus Cloud Fax vs WestFax
Consensus Cloud Fax
consensus.com
WestFax
westfax.comSide by side
| Figure | Consensus Cloud Fax | WestFax |
|---|---|---|
| Price from | $18.99/mo | $14.99/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 6 |
| Spec score · Online Fax Services | 9.1 (#5) | 8.9 (#9) |
| Spec score · Online fax services | 8.9 (#12) | 8.8 (#15) |
| API authentication | The API documentation states support for OAuth 2.0 token authentication. | Developer calls use an x-api-key or username/password together with a ProductId identifying the fax line. |
| Company legal name | Crunchbase identifies the legal entity as Consensus Cloud Solutions, Inc. | Crunchbase lists the legal name as WestFax, Inc., a privately held active for-profit company founded by Barry Clark. |
| Compliance | eFax Corporate states compliance support for HIPAA, SOX, GLBA, PCI-DSS and FERPA and identifies HITRUST CSF certification. | The company states that it is HITRUST R2 certified, SOC 2 Type II audited, PCI DSS certified and aligned with HIPAA, FERPA, CJIS, GLBA and PIPEDA; a BAA is included on every plan. |
| Compliance support | hipaa | hipaa |
| Free plan | No | No |
| Headquarters | Los Angeles, California, USA | Centennial, Colorado, United States |
| Inbound faxing | Yes | Yes |
| International faxing | Yes | Yes |
| Limit: interface | Reviewers describe the web interface as dated or clunky, especially for searching and managing large fax volumes. | Reviewers report that the interface or administration portal can feel clunky, confusing or dated, especially during setup. |
| Mobile apps | Consensus offers iOS and Android apps for sending and receiving faxes. | Yes |
| Monthly page allowance | 200 | 500 |
| Praise: support | Trustpilot review summaries frequently commend support representatives for being helpful, patient and quick to resolve technical issues. | G2, Capterra and GetApp reviewers repeatedly praise responsive human support, knowledgeable representatives and quick issue resolution. |
| Rating on Apple App Store | The eFax iOS app is rated 4.8 out of 5 from 50 ratings. | 5 out of 5 from 7 reviews |
| Rating on Capterra | eFax is rated 4.0 out of 5 from 70 reviews. | 4.9 out of 5 from 18 reviews |
Plans
Consensus Cloud Fax
- Business$39.99 a month
- Personal$18.99 a month
- CorporatePriced on request
WestFax
- Solo$14.99 a month
- Team (5 users)$39.95 a month
- Team (25 users)Price not published
- Solo$14.99 a month
- Team$39.95 a month
- EnterprisePriced on request
In their own words
Consensus Cloud Fax
Consensus Cloud Fax has no write-up on Specifiction yet; its figures are above.
WestFax
WestFax is a paid online fax service for inbound faxing through a virtual fax number. It supports international faxing and HIPAA compliance, with access on the web, Windows, macOS, iOS, and Android; mobile apps are available. The Solo plan costs $14.99 a month, billed monthly with cancellation at any time, and includes one user license and 500 pages per month. The five-user Team plan costs $39.95 a month and includes 1,500 pages per month. WestFax has no free plan. The maker is listed as founded in 1999, with headquarters given as Centennial, Colorado, United States; its maker information also lists Denver, Colorado.