ConsultStream vs PracticeRunner

ConsultStream is a healthcare CRM for medical practice management and care coordination. Practices can schedule providers across facilities and rooms, set regular or day-specific availability, and support multiple participants and overlapping appointments. Patients can request appointments through an online booking widget. The system stores patient records, booking requests, appointment notes, and appointment history, and sends email reminders and appointment-status notifications. Dashboards and reports cover provider performance and facility statistics; Google calendar syncing provides schedule access and real-time updates. ConsultStream describes integrated telehealth and says customers can request custom features. It runs on web, Android, and iOS, with access from computers, phones, or tablets. The service is described as GDPR- and HIPAA-compliant. Its privacy policy says data in transit is encrypted using TLS, passwords are stored as salted one-way hashes, and role-based permissions restrict data access to a user’s organization. The service runs on AWS infrastructure in access-controlled data centers. A “Start for free” option requires no credit card, but the site does not specify whether this is a free plan or a time-limited trial.

PracticeRunner brings therapy practice scheduling, clinical records, intake, billing, payments, secure communication, supervision and coordination into one system. It supports individual, couple, family, therapy-group, consultation and workshop services. Documentation includes progress notes, a Session Workspace, source material, intake forms, assessments, diagnoses and document storage. Optional AI can prepare sessions, draft notes from transcripts or other source material, extract text with OCR and revise notes; clinicians review drafts before saving or signing. Billing covers invoices, AutoPay, automatic invoicing, card and bank payments, recorded external payments, superbills, statements and CMS-1500 claims. Google Calendar sync works one way: changes there do not update PracticeRunner appointments, and Google events are not imported as appointments. Compatible calendar apps can subscribe to private, read-only feeds. The client portal, payment processing and insurance claims are listed. The Professional plan is $39/month, and the site also lists a free Starter plan for 30 days, capped at 10 active clients and one clinician. Platforms are Android, iOS and web.