Contact vs ICTContact
Contact
evot.netICTContact
ictcontact.comSide by side
| Figure | Contact | ICTContact |
|---|---|---|
| Price from | — | $1,500/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | — |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 3 |
| Spec score · Computer Telephony Integration Software | 7.8 (#11) | 8.4 (#5) |
| Intended users | The product page describes Contact as built for reception staff and owners of executive suites and business centers. | The maker says Enterprise Edition is aimed at small to medium businesses and Service Provider Edition at larger operations or ITSPs. |
| Purpose | Contact is designed for operator positions in the executive suites and business center industry. | ICTContact is contact center software for inbound and outbound operations, combining communications, CRM, IVR, and automation. |
| Security and compliance | The Contact and download pages reviewed do not state security certifications or compliance standards. | The features page describes role and permission management and TCPA compliance support; it also lists AMD and DNC support. |
Plans
ICTContact
- Service Provider$1,500 a month
- Enterprise Edition$399, paid once
- Service Provider$1,500, paid once
In their own words
Contact
Contact is an on-premises Windows application for reception staff and owners of executive suites and business centers. It provides PC-based controls for answering, transferring, holding, and releasing calls. Incoming calls can be presented using DID information, Caller ID or CLID, or specific trunk routes. Before a ringing line is answered, screen pops can display caller information, a greeting, and call-handling instructions. Type-o-matic searches are also listed for call handling. The maker lists single-click call processing, integrated email features, and reporting capabilities. Contact is described as compatible with almost all major PBX platforms, with a separate compatibility page for the complete list. Cisco support includes TAPI drivers for Call Manager versions 5.0, 5.1, 6.0, 7.1, and 8, plus Cisco CME. Setup lists Microsoft .NET Framework 2.0, SQL Server, and Contact installation files. Requirements vary by Windows version: SQL 2000 for XP or 2000, SQL 2005 for Vista, and SQL 2008 for Windows 7 or later. Pricing is on request, and a free trial or demonstration is available.
ICTContact
ICTContact is contact center software for inbound and outbound operations, bringing communications, CRM, IVR, and automation into one platform. It supports voice, SMS, email, WhatsApp, and other digital channels, with screen pop, click-to-dial, and in-call controls. Outbound options include progressive, preview, power, and manual dialing; predictive dialing is available as an add-on. Its AI voice agent can access and update CRM records, arrange callbacks, text callers during a call, and transfer them to a live agent. That agent is included in Service Provider Edition. CRM connections include Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, plus other systems using REST or SOAP APIs. Google Dialogflow integration supports AI-powered conversations. Teams can monitor campaigns, calls, queues, and agents in real time and use call-detail and performance reports. Enterprise Edition runs on customer servers, which the maker says lets customers retain ownership of the installation and data. A free community edition and trial are offered. Enterprise Edition is listed at $399 a month for five agents; Service Provider costs $1,500 a month for 20 agents.