Contact vs Nectar Desk CTI
Contact
evot.net
Nectar Desk CTI
nectardesk.comSide by side
| Figure | Contact | Nectar Desk CTI |
|---|---|---|
| Price from | — | $50/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | — |
| API | — | Yes |
| Plans published | 0 | 2 |
| Spec score · Computer Telephony Integration Software | 7.8 (#11) | 7.6 (#13) |
| Call handling | Staff can answer, transfer, hold, and release calls using PC based call controls. | Features include ACD routing, IVR, call queues, call recording, and auto and power dialers. |
| Security and compliance | The Contact and download pages reviewed do not state security certifications or compliance standards. | The pricing page lists HIPAA, SOC 2, and GDPR for Enterprise; the features page lists two-factor authentication. |
| Support | Evo Technologies lists a toll-free phone number for general, sales, and technical support inquiries in its contact information wiki. | Professional includes 24/7 live chat and phone support; Enterprise adds a dedicated account manager. |
Plans
In their own words
Contact
Contact is an on-premises Windows application for reception staff and owners of executive suites and business centers. It provides PC-based controls for answering, transferring, holding, and releasing calls. Incoming calls can be presented using DID information, Caller ID or CLID, or specific trunk routes. Before a ringing line is answered, screen pops can display caller information, a greeting, and call-handling instructions. Type-o-matic searches are also listed for call handling. The maker lists single-click call processing, integrated email features, and reporting capabilities. Contact is described as compatible with almost all major PBX platforms, with a separate compatibility page for the complete list. Cisco support includes TAPI drivers for Call Manager versions 5.0, 5.1, 6.0, 7.1, and 8, plus Cisco CME. Setup lists Microsoft .NET Framework 2.0, SQL Server, and Contact installation files. Requirements vary by Windows version: SQL 2000 for XP or 2000, SQL 2005 for Vista, and SQL 2008 for Windows 7 or later. Pricing is on request, and a free trial or demonstration is available.
Nectar Desk CTI
Nectar Desk CTI has no write-up on Specifiction yet; its figures are above.