Contact vs Telair Click to Call CTI

Contact is an on-premises Windows application for reception staff and owners of executive suites and business centers. It provides PC-based controls for answering, transferring, holding, and releasing calls. Incoming calls can be presented using DID information, Caller ID or CLID, or specific trunk routes. Before a ringing line is answered, screen pops can display caller information, a greeting, and call-handling instructions. Type-o-matic searches are also listed for call handling. The maker lists single-click call processing, integrated email features, and reporting capabilities. Contact is described as compatible with almost all major PBX platforms, with a separate compatibility page for the complete list. Cisco support includes TAPI drivers for Call Manager versions 5.0, 5.1, 6.0, 7.1, and 8, plus Cisco CME. Setup lists Microsoft .NET Framework 2.0, SQL Server, and Contact installation files. Requirements vary by Windows version: SQL 2000 for XP or 2000, SQL 2005 for Vista, and SQL 2008 for Windows 7 or later. Pricing is on request, and a free trial or demonstration is available.

TELAIR Click to Call CTI turns phone numbers on web pages into links that initiate calls. After the user answers the call on a registered SIP device or through TELAIR Connect, the extension dials the selected number. During calls, it can match callers or contacts and display information in a web CRM; users can also add notes for incoming and outgoing calls directly in the CRM. Listed compatible CRMs include Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, and Vtiger. TELAIR provides extension download links for Chrome-based browsers and Microsoft Edge. Setup requires an address from TELAIR support and the user's Connect username and password. The installation guide associates the extension with Triton Series systems and Plus Tier subscriptions. Connect is available through a browser and desktop apps for Windows, Mac, and Linux, as well as iOS and Android apps. Hosted PBX Standard is $13 a month billed annually; Plus is $27 a month billed annually.