Contact vs Tenfold
Contact
evot.netTenfold
tenfold.comSide by side
| Figure | Contact | Tenfold |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 0 |
| Spec score · Computer Telephony Integration Software | 7.8 (#11) | 7.1 (#18) |
| Call handling | Staff can answer, transfer, hold, and release calls using PC based call controls. | Tenfold provides click-to-dial, automated call logging, script pop-ups, and note-taking in an interface inside Salesforce. |
| Features | Listed features include single-click call processing, integrated email features, and reporting capabilities. | Documented core features include click to dial, analytics, natural language processing for follow-up tasks, and single sign-on. |
| Support | Evo Technologies lists a toll-free phone number for general, sales, and technical support inquiries in its contact information wiki. | The FAQ says Tenfold offers 24/7 support for domestic and international clients and provides a support line at 1-512-770-9100. |
In their own words
Contact
Contact is an on-premises Windows application for reception staff and owners of executive suites and business centers. It provides PC-based controls for answering, transferring, holding, and releasing calls. Incoming calls can be presented using DID information, Caller ID or CLID, or specific trunk routes. Before a ringing line is answered, screen pops can display caller information, a greeting, and call-handling instructions. Type-o-matic searches are also listed for call handling. The maker lists single-click call processing, integrated email features, and reporting capabilities. Contact is described as compatible with almost all major PBX platforms, with a separate compatibility page for the complete list. Cisco support includes TAPI drivers for Call Manager versions 5.0, 5.1, 6.0, 7.1, and 8, plus Cisco CME. Setup lists Microsoft .NET Framework 2.0, SQL Server, and Contact installation files. Requirements vary by Windows version: SQL 2000 for XP or 2000, SQL 2005 for Vista, and SQL 2008 for Windows 7 or later. Pricing is on request, and a free trial or demonstration is available.