Contentsquare vs Genesys Cloud CX
Contentsquare
contentsquare.com
Genesys Cloud CX
genesys.comSide by side
| Figure | Contentsquare | Genesys Cloud CX |
|---|---|---|
| Price from | Free | $75/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 12 | 4 |
| Spec score · Customer Journey Analytics Software | 9.4 (#1) | 9.0 (#2) |
| Company facts | Contentsquare says it was founded in Paris in 2012 by Jonathan Cherki, has raised $1.4 billion and completed eight acquisitions. | Genesys is privately held, headquartered in Menlo Park, California, and LinkedIn lists 5,001–10,000 employees. |
| Founded | 2012 | Gartner lists Genesys as founded in 1990. |
| Free plan | Yes | No |
| Headquarters | France | Menlo Park, California, United States |
| Integrations | The partner ecosystem advertises more than 100 integrations and more than 150 solution partners, including Shopify, AWS, Azure and Snowflake. | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. |
| Limit: cost | Independent reviewers say licensing and implementation costs can deter startups and smaller companies. | Capterra reviews describe Genesys Cloud CX as expensive or higher priced than some competitors. |
| Rating on Capterra | 4.8 out of 5 from 116 reviews | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 4.6 out of 5 from 644 reviews | 4.0 out of 5 from 1,580 reviews |
| Rating on Gartner Peer Insights | 4.7 out of 5 from 113 ratings | 4.6 out of 5 from 1,189 ratings |
| Security certifications | Official security documentation states ISO 27001, ISO 27017, ISO 27018, ISO 27701, PCI-DSS and SOC 2 coverage. | Genesys lists GDPR, HIPAA, FedRAMP, PCI DSS, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 1 Type 2, SOC 2 Type 2 and SOC 3 Type 2 among its compliance programs. |
| What it does | Contentsquare is an experience-intelligence SaaS platform that analyzes behavior across websites, mobile apps and other digital channels. | Genesys Cloud CX is a cloud contact-center platform combining customer interactions, workforce tools, analytics and automation in one system. |
Plans
Contentsquare
- FreeFree
- GrowthPrice not published
- GrowthPriced on request
- ProPriced on request
- ProPrice not published
- EnterprisePriced on request
- EnterprisePrice not published
- Experience Analytics FreeFree
- Voice of Customer FreeFree
- Experience Analytics Growth$49 a month
Genesys Cloud CX
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
In their own words
Contentsquare
Contentsquare has no write-up on Specifiction yet; its figures are above.
Genesys Cloud CX
Genesys Cloud CX is a contact-center platform for voice and digital customer service. Its listed functions include inbound calling, outbound campaigns, IVR, skill-based routing, workforce management and team collaboration. Plan capabilities vary: the first tier focuses on voice, while higher plans add digital channels, omnichannel routing, quality assurance and compliance, knowledge, Agent Copilot, workforce management or predictive routing. The fourth plan includes 30 AI Experience tokens per named agent. The platform supports AI agents and guardrails governed across the service, and associate experience is available for workspace and mobile. It connects with Salesforce, ServiceNow, AppFoundry and open APIs, and runs on web, Windows, macOS, iOS and Android. Genesys describes its security, compliance and governance as enterprise-grade, but the supplied details do not specify encryption or particular certifications. Prices are based on an annual commitment, and usage-based pricing may apply. Genesys Cloud CX 1 costs $75 a month billed annually; the listed plans rise to 115.00, 155.00 and $240 a month billed annually. Support includes a ticket portal, knowledge network and phone representatives Monday–Friday, 8 a.m.–6 p.m. Pacific.