Convin vs Fullcast Plan

Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.

Fullcast Plan is a web-based revenue platform for territory planning, quota planning, and scenario planning. It supports complex territory models using multiple metrics and KPIs, with Fullcast saying plans can be created in as little as 30 minutes. Forecast dimensions include workload, ratio, potential, budget, and funnel conversion, alongside financial forecasting and scenario planning. Fullcast says new plans and adjustments can be deployed within 30 days. Its Salesforce integration synchronizes data in both directions, including custom fields and objects, and can update account ownership, territory details, account teams, and quotas. Routing covers leads, accounts, and opportunities with SLA-based logic, holdouts, rules, and audit logs. Listed integrations also include ServiceNow, Microsoft Dynamics, Workday, Microsoft SQL Server, Azure storage and database services, and AWS services. Security information includes SOC 2 and GDPR compliance, encryption at every stage, record-level permissions, role-based access, multi-factor authentication, audit trails, SIEM integrations, and data model change history. Pricing is on request, and there is no free plan.