Convin vs MaestroQA
Convin
convin.ai
MaestroQA
maestroqa.comSide by side
| Figure | Convin | MaestroQA |
|---|---|---|
| Price from | Free | $185/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 2 | 7 |
| Spec score · Contact Center Quality Assurance Software | 8.8 (#2) | 9.0 (#1) |
| Spec score · Contact Center Analytics Software | 8.9 (#3) | 9.1 (#2) |
| Spec score · Customer Interaction Analytics Software | 8.8 (#3) | 9.0 (#2) |
| Spec score · Call Center Quality Management Software | 8.8 (#3) | 9.1 (#1) |
| Founded | 2021 | LinkedIn and Crunchbase state that MaestroQA was founded in 2013. |
| Funding | Convin announced a $6.5 million Series A round on August 27, 2024, led by India Quotient with participation from JSW, Titan Winners Fund, Kalaari Capital, Sparrow Capital, and 9Unicorns. | Crunchbase lists four funding rounds, including a Series A led by Base10 Partners, but obscures the dollar amounts. |
| Headquarters | Bengaluru, Karnataka, India | New York City, New York, United States |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | The current Rippit integrations page lists one-click integrations for Intercom and Zendesk. |
| What it does | Convin offers conversation intelligence for customer-facing teams, recording, transcribing, and analyzing customer interactions across channels. | MaestroQA is a cloud conversation analytics and quality-assurance platform for calls, chats, emails, bots, surveys and other customer interactions. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
MaestroQA
- FreeFree
- FreeFree
- Starter$185 a month
- Starter$185 a month
- Growth$495 a month
- Growth$495 a month
- EnterprisePriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.