Convin vs Outreach
Convin
convin.ai
Outreach
outreach.aiSide by side
| Figure | Convin | Outreach |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 4 |
| Spec score · Revenue AI Platforms | 8.8 (#2) | 7.3 (#13) |
| Spec score · Meeting Analytics | 8.8 (#3) | 7.2 (#19) |
| Spec score · Conversational Intelligence Software | 8.8 (#4) | 7.2 (#15) |
| Company history | Four IIT-Delhi graduates founded Convin in 2021. | Outreach says it was started in early 2014 by four founders and identifies Seattle as its headquarters. |
| Founded | 2021 | 2014 |
| Headquarters | Bengaluru, Karnataka, India | Seattle, United States |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | Outreach says its Marketplace includes more than 100 live integrations across categories including CRM, data enrichment, and conversation intelligence. |
| Product | Convin is an AI-backed contact center software that records, transcribes, and analyzes customer conversations. | Outreach describes itself as an agentic AI platform for revenue teams that unifies prospect engagement, customer retention, coaching, and revenue intelligence. |
| Support | Convin lists [email protected] for help and support and provides product inquiries by phone Monday through Friday, 10 AM to 7 PM. | The pricing FAQ says Plus support is included with Amplify Core and additional managed services are included with Amplify Pro; other support options include technical account management and enterprise support. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
Outreach
- Amplify CorePriced on request
- Amplify EssentialsPriced on request
- Amplify PlusPriced on request
- Amplify ProPriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.