Convin vs Steerio

Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.

Steerio is a web-based sales coaching tool for sales leaders and revenue organizations. It turns pipeline data into coaching conversations, identifies deals needing attention, and suggests what to do next. Steerio syncs deals and stages from Salesforce, then prioritizes coaching by urgency and deal value. Users can filter by representative, stage, or deal size. Deal views show milestone progress, automated issue diagnoses, coaching questions, and forecast slippage. Managers can record one-to-one notes and track commitments. Playbooks support MEDDIC, BANT, or custom sales methodologies, with benchmark timing for milestones. Starter is free for 14 days without a credit card and supports up to 25 active deals, a deal intelligence dashboard, automated diagnosis, coaching questions, playbook access, and email support. Professional costs $590.00 per month, covering one Sales Lead with up to 10 Account Executives, 100 active deals, team dashboards, custom playbooks, coaching history and analytics, and priority support. Enterprise has custom pricing, unlimited deals, multiple teams and managers, Salesforce integration, SSO, advanced security, and a dedicated success manager. The product is described as early access.