Convin vs Triple Session
Convin
convin.aiTriple Session
triplesession.comSide by side
| Figure | Convin | Triple Session |
|---|---|---|
| Price from | Free | $3.75/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 2 | 6 |
| Spec score · Sales Coaching Software | 8.9 (#2) | 7.0 (#22) |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | The site lists Google Meet, Zoom, Teams, Aircall and Kixie for calls, and HubSpot and Salesforce for CRM connections. |
| Languages | Convin supports multilingual analysis and interpretation across 70+ languages. | The pricing comparison lists transcription in 99 languages; the homepage FAQ says English, Portuguese and Spanish are fully translated platform languages. |
| Support | Convin lists [email protected] for help and support and provides product inquiries by phone Monday through Friday, 10 AM to 7 PM. | Ticket and email support are included in every listed team plan; Slack support and priority support are listed for Academy Pro + AI Coach and Enterprise. |
| What it does | Convin offers conversation intelligence for customer-facing teams, recording, transcribing, and analyzing customer interactions across channels. | Triple Session describes itself as an AI sales coaching platform that records calls, scores them against a sales playbook, and trains reps to address gaps. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
Triple Session
- Academy Pro$45 a year
- AI Coach$55 a year
- Academy Pro + AI Coach$95 a year
- Standard Onboarding$3,000, paid once
- Advanced Onboarding$5,000, paid once
- EnterprisePriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.
Triple Session
Triple Session is an AI sales coaching platform for customer-facing Sales, Customer Success, and Support teams. It records calls through a meeting bot or integrations, and the company says its AI analyzes every call. Scorecards evaluate conversations against a sales playbook and assign each representative a training focus, supported by courses, roleplay, and example call clips. Listed call connections include Google Meet, Zoom, Teams, Aircall, and Kixie; HubSpot and Salesforce are listed for CRM links. Coaching insights can flow to Slack, CRM systems, email, and dashboards, with automations, Zapier, and a public API also mentioned. Transcription is listed in 99 languages, while the platform is fully translated into English, Portuguese, and Spanish. A free personal plan includes courses, quizzes, certificates, and three one-time AI call reviews. Team plans have no free trial and are billed annually, starting at $45/user/month for Academy Pro. Setup is described as taking two to four weeks.