Coveo vs Guru
Coveo
coveo.com
Guru
getguru.comSide by side
| Figure | Coveo | Guru |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · AI Enterprise Search Software | 7.9 (#10) | 8.0 (#9) |
| Spec score · Enterprise Search Software | 7.9 (#9) | 7.9 (#10) |
| Spec score · Insight Engines | 7.8 (#9) | 8.1 (#5) |
| Spec score · Ai Search Tools | 7.9 (#10) | 7.9 (#11) |
| Spec score · Knowledge base software | 7.7 (#98) | 8.3 (#50) |
| Compliance | Coveo reports passing a SOC 2 Type II examination, maintaining ISO 27001 and ISO 27018:2019 certifications, and offering a HIPAA-compliant hosted service subject to a Business Associate Agreement. | Guru lists Microsoft 365 Certification and Google CASA certification, and says it supports GDPR and can provide a HIPAA Business Associate Agreement. |
| Founded | 2004 | 2013 |
| Headquarters | Montreal, Quebec, Canada | Philadelphia, Pennsylvania, United States |
| Integrations | Coveo lists native integrations including Adobe, Agentforce, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise; it also offers open APIs and frameworks for custom integrations. | Guru says it connects to more than 100 enterprise tools, including Slack, Microsoft Teams, Salesforce, Zendesk, Confluence, and SharePoint. |
| Search | The platform includes hybrid search, advanced rules and business logic, A/B testing, and query pipeline management. | Guru provides a unified retrieval index and hybrid search across connected sources. |
| Security | Coveo states that hosted customer data is encrypted at rest with AES-256 and in transit using TLS 1.3, with TLS 1.2 supported for compatibility. | Guru says its knowledge management system receives an independent SOC 2 Type II audit, with the report available under NDA. |
Plans
In their own words
Coveo
Coveo is a cloud AI-Relevance Platform for search, recommendations, personalization, and discovery across commerce, service, website, and workplace experiences. Its hybrid search combines advanced rules, business logic, A/B testing, and query pipeline management. A unified index, native and universal connectors, document-level security, permissions, and refresh controls support indexed content. Behavioral features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations. Generative and agentic options include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page marks this suite as an add-on. Commerce capabilities cover catalog indexing, recommendations, listing optimization, merchandising, and conversational product discovery, with some add-ons. Integrations include Adobe, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise, plus open APIs. Hosted data uses AES-256 at rest and TLS 1.3 in transit. Pricing is on request, and a trial organization lasts 14 days.
Guru
Guru is a paid knowledge platform for publishing trusted answers inside an organization. It combines a unified retrieval index and hybrid search across connected sources with Knowledge Agents that answer questions using governed content, citations, and permission-aware access. Guru connects to more than 100 enterprise tools, including Slack, Microsoft Teams, Salesforce, Zendesk, Confluence, and SharePoint. Automated verification uses usage signals, content age, and policy rules; Guru says this handles approximately 80–90% of verification. MCP support lets compatible AI tools and agents access the governed knowledge layer. A browser extension for Chrome, Microsoft Edge, and Opera surfaces answers in the workflow. Mobile apps support searching, viewing, sharing, and copying Cards, with listed requirements of iOS 12.1 or later and Android 10. Connected-source permissions carry across surfaces, alongside role-based access controls and single sign-on. Guru lists SOC 2 Type II auditing, GDPR support, Microsoft 365 and Google CASA certifications, and optional HIPAA agreements. Pricing is custom and available on request.