Coveo vs Sana AI

Coveo is a cloud AI-Relevance Platform for search, recommendations, personalization, and discovery across commerce, service, website, and workplace experiences. Its hybrid search combines advanced rules, business logic, A/B testing, and query pipeline management. A unified index, native and universal connectors, document-level security, permissions, and refresh controls support indexed content. Behavioral features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations. Generative and agentic options include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page marks this suite as an add-on. Commerce capabilities cover catalog indexing, recommendations, listing optimization, merchandising, and conversational product discovery, with some add-ons. Integrations include Adobe, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise, plus open APIs. Hosted data uses AES-256 at rest and TLS 1.3 in transit. Pricing is on request, and a trial organization lasts 14 days.

Sana AI's Sana Agents is a knowledge assistant for organizations, designed to provide access to company information and automate routine tasks. Users can create customizable agents with chosen knowledge sources, tasks, and permissions. The service supports meeting recordings in Zoom, Microsoft Teams, and Google Meet, and its integration collection includes Google Drive, Gmail, Outlook, Salesforce, Slack, Notion, Jira, and Confluence. Private integrations mirror each user's access in the connected system; access to shared integrations is managed in Sana. Sana says it encrypts data in transit and at rest, does not use customer data to train underlying language models, and is ISO 27001:2022 certified, SOC Type I and Type II certified, and GDPR compliant. Enterprise organizations can have their own single-tenant deployment. The Free tier costs nothing and permits up to five workspace members, 10 meetings and 20 chat messages per user each month, with unlimited agents and tasks. Team costs $30 a month per user and supports up to 50 members and 10,000 documents per integration. The iOS app supports the assistant, knowledge-base search, meeting management, and workspace information on iPhone and iPad.