Coveo vs Site Search 360
Coveo
coveo.comSite Search 360
sitesearch360.comSide by side
| Figure | Coveo | Site Search 360 |
|---|---|---|
| Price from | — | $9/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 12 |
| Spec score · Search Analytics Software | 7.8 (#13) | 8.4 (#4) |
| Spec score · Site Search Software | 7.7 (#18) | 8.4 (#6) |
| Headquarters | Montreal, Quebec, Canada | Dresden, Germany |
| Integrations | Coveo lists native integrations including Adobe, Agentforce, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise; it also offers open APIs and frameworks for custom integrations. | Official integrations include WordPress, Shopify, Duda, Magento, Lightspeed, OXID, Shopware, modified eCommerce, Make and Zapier. |
| Support | The pricing page lists Coveo Care, business value assessment and realization, and an implementation partner network; Technical Account Manager and Developer Support are listed as add-ons. | The about page says support is available through live chat, email, and phone; plan support varies, with the Free plan listing community support. |
| Trial | A free trial organization allows experimentation for 14 days and is automatically deleted 14 days after creation. | The maker offers a free 14-day trial without requiring a credit card; its pricing FAQ says trial access includes Batman features with a 5,000-page indexing cap. |
| What it does | Coveo provides an AI-Relevance Platform for search, recommendations, personalization, and product or knowledge discovery across commerce, service, website, and workplace experiences. | Site Search 360 is a hosted search service for adding customizable search to websites, content sites and online stores. |
Plans
Site Search 360
- ColumboPriced on request
- Holmes ProPriced on request
- FreeFree
- FreeFree
- Columbo$9 a month
- Holmes$49 a month
- Holmes Pro$89 a month
- Batman$119 a month
- Batman Pro$374 a month
- HolmesPriced on request
In their own words
Coveo
Coveo is a cloud AI-Relevance Platform for search, recommendations, personalization, and discovery across commerce, service, website, and workplace experiences. Its hybrid search combines advanced rules, business logic, A/B testing, and query pipeline management. A unified index, native and universal connectors, document-level security, permissions, and refresh controls support indexed content. Behavioral features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations. Generative and agentic options include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page marks this suite as an add-on. Commerce capabilities cover catalog indexing, recommendations, listing optimization, merchandising, and conversational product discovery, with some add-ons. Integrations include Adobe, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise, plus open APIs. Hosted data uses AES-256 at rest and TLS 1.3 in transit. Pricing is on request, and a trial organization lasts 14 days.
Site Search 360
Site Search 360 provides customizable search for websites, including online stores. Its semantic search uses synonyms, recognizes misspellings, and interprets query meaning; its e-commerce search analyzes catalog data with an ontology and AI-enhanced semantic engine. The Search Designer lets customers select layover, full-screen, or embedded results in list or grid layouts. Integrations include Zapier, Make, Drupal, and WordPress, alongside JavaScript, shop extensions, and REST API options. Magento and OXID extensions are named, while Shopware users can contact support about integration. It can index PDF, Word, Excel, PowerPoint, and Open Office documents, with a stated 15 MB per-file limit. Search is optimized for 19 listed languages. The Free plan is free and allows 150 indexed entries and 1,000 monthly searches, with sitemap indexing, community support, and Site Search 360 branding. Columbo is $9 a month for 1,500 indexed entries and 2,000 monthly searches. A free 14-day trial requires no credit card, and its access includes a 5,000-page indexing cap. The pricing FAQ says searches above quota cost $0.004 per query.