Cresta vs Daisee
Cresta
cresta.com
Daisee
daisee.comSide by side
| Figure | Cresta | Daisee |
|---|---|---|
| Price from | $12,500/mo | $99/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 2 |
| Spec score · Speech Analytics Software | 8.6 (#2) | 7.6 (#13) |
| Spec score · Customer Service QA Software | 8.6 (#5) | 7.7 (#11) |
| Spec score · Call Center Speech Analytics Software | 8.5 (#6) | 7.7 (#11) |
| Spec score · Contact Center Quality Assurance Software | 8.5 (#5) | 7.6 (#12) |
| Founded | 2017 | 2017 |
| Headquarters | Palo Alto, California, USA | Sydney, New South Wales, Australia |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | The Standard Package includes knowledge base and support access. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.