Cresta vs ProxyLink
Cresta
cresta.com
ProxyLink
theproxylink.comSide by side
| Figure | Cresta | ProxyLink |
|---|---|---|
| Price from | $12,500/mo | $79/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 2 |
| Spec score · AI Customer Service Software | 8.7 (#5) | 7.4 (#24) |
| Product | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. | ProxyLink provides a no-code environment to build, ship, and govern customer experiences inside ChatGPT and Claude. |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | The customer-support page states that tool access is scoped and permissioned, data is encrypted in transit and at rest, and every interaction is logged and auditable. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | 24/7 dedicated customer support is listed as a custom-tier-only inclusion. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
ProxyLink
- Tier 1 / Standardized Templates$79 a month
- Tier 2 / CustomPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
ProxyLink
ProxyLink has no write-up on Specifiction yet; its figures are above.