Cresta vs QEval
Cresta
cresta.com
QEval
qeval.aiSide by side
| Figure | Cresta | QEval |
|---|---|---|
| Price from | $12,500/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Speech Analytics Software | 8.6 (#2) | 7.7 (#9) |
| Spec score · Customer Service QA Software | 8.6 (#5) | 7.6 (#13) |
| Spec score · Call Center Speech Analytics Software | 8.5 (#6) | 7.6 (#16) |
| Company history | Cresta says it was founded at Stanford’s AI Lab in 2017 and emerged from stealth in 2020. | Etech Global Services was founded in 2003, and QEval launched as a standalone commercial platform in 2024. |
| Founded | 2017 | 2003 |
| Headquarters | Palo Alto, California, USA | 1903 Berry Drive, Nacogdoches, Texas 75964, United States |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees. |
| Product | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. | QEval is a contact-center performance management platform that scores conversations and provides agent assist, compliance, coaching, and analytics. |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | The contact page says customer support replies within four business hours and general or partnership inquiries within two business days. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
QEval
QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.