Cresta vs Sprinklr Service
Cresta
cresta.com
Sprinklr Service
sprinklr.comSide by side
| Figure | Cresta | Sprinklr Service |
|---|---|---|
| Price from | $12,500/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Customer Service QA Software | 8.6 (#5) | 7.5 (#15) |
| Spec score · Agent Assist Software | 8.5 (#2) | 7.4 (#10) |
| Spec score · AI Customer Service Software | 8.7 (#5) | 7.4 (#25) |
| Spec score · Contact Center Quality Assurance Software | 8.5 (#5) | 7.4 (#15) |
| Compliance | Cresta’s Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX, and SOC 3. | Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications, as well as FedRAMP authorization. |
| Founded | 2017 | 2009 |
| Headquarters | Palo Alto, California, USA | New York, New York, USA |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. |
| Product | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. | Sprinklr Service is an AI-native contact center solution for customer experiences across voice, social and digital channels. |
| Security controls | Cresta says it uses secure development lifecycle practices, dependency scanning, code reviews, mandatory secure-coding training, penetration testing and CVSS-based remediation. | Listed product security features include role-based permissions, access controls, single sign-on, two-factor authentication, and IP-restricted access. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.