Cresta vs Surveypal
Cresta
cresta.comSurveypal
surveypal.comSide by side
| Figure | Cresta | Surveypal |
|---|---|---|
| Price from | $12,500/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 2 |
| Spec score · Customer Service QA Software | 8.6 (#5) | 7.6 (#14) |
| Company history | Cresta says it was founded at Stanford’s AI Lab in 2017 and emerged from stealth in 2020. | Surveypal says it was established in 2007. |
| Founded | 2017 | 2007 |
| Headquarters | Palo Alto, California, USA | Tampere, Finland |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | The maker lists integrations for Zendesk, Genesys, Salesforce, HubSpot, Severa, and Zapier. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | The customer success team offers help by phone, email, and chat, and the site links to a support center. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.