Cresta vs Verint Speech Analytics
Cresta
cresta.com
Verint Speech Analytics
verint.comSide by side
| Figure | Cresta | Verint Speech Analytics |
|---|---|---|
| Price from | $12,500/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 5 | 1 |
| Spec score · Speech Analytics Software | 8.6 (#2) | 6.8 (#23) |
| Spec score · Customer Interaction Analytics Software | 8.5 (#4) | 6.7 (#23) |
| Spec score · Call Center Speech Analytics Software | 8.5 (#6) | 6.8 (#25) |
| Founded | 2017 | 1994 |
| Headquarters | Palo Alto, California, USA | Melville, New York, USA |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders. |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | Verint states that speech data is encrypted in transit and at rest, and administrative controls let users select what data is stored and for how long. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | Verint describes services including implementation, ongoing support, education, training, and managed services. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
Verint Speech Analytics
Verint Speech Analytics analyzes voice interactions for words, phrases, categories, themes, sentiment, compliance, and customer-experience insight. Verint describes coverage across 100% of voice interactions and analysis of up to 100% of calls for non-compliance. A visual player combines transcripts, emotions, topics, screen recordings, and quality evaluations. Analysis features include conversational themes, root-cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries. Genie Bot lets analysts question a selected subset of unstructured calls and inspect individual calls. PII Redaction Bot detects and redacts sensitive information without an additional product or service subscription. Sentiment Bot scores voice and digital interactions and sends scores to the Verint CX Data Hub. Transcription can integrate with PBX, CCaaS, CRM tools, and recorders. The product is available on web or self-hosted deployments, with encrypted data in transit and at rest and controls for retention.