Cresta vs Voxjar
Cresta
cresta.comVoxjar
voxjar.comSide by side
| Figure | Cresta | Voxjar |
|---|---|---|
| Price from | $12,500/mo | $90/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Customer Service QA Software | 8.6 (#5) | 8.3 (#7) |
| Spec score · Contact Center Quality Assurance Software | 8.5 (#5) | 8.3 (#7) |
| Company history | Cresta says it was founded at Stanford’s AI Lab in 2017 and emerged from stealth in 2020. | Voxjar says it started in 2015, exited its speech analytics business in 2021, and launched its AI-focused product in 2024 and beyond. |
| Company legal name | The legal entity is Cresta Intelligence Inc., registered in Delaware, with an office at 100 South Murphy Ave., Suite 300, Sunnyvale, California. | Crunchbase identifies the legal name as Voxjar AI Tech, Inc. |
| Conversation Intelligence | Conversation Intelligence analyzes all customer conversations for trends, behaviors, risks and revenue opportunities rather than only sampled interactions. | Conversation intelligence extracts agent skills, topics, sentiment, summaries and coaching opportunities from calls. |
| Founded | 2017 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Palo Alto, California, USA | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
| What it does | Cresta is an enterprise customer-experience AI platform unifying autonomous AI agents, real-time human-agent assistance, workflow automation and conversation intelligence. | Voxjar is an AI quality-assurance platform that ingests call recordings, transcribes them and evaluates calls against business criteria. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
Voxjar
Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs $90 a month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.