Cresta vs Xdroid Customer Interaction Intelligence Platform
Cresta
cresta.com
Xdroid Customer Interaction Intelligence Platform
xdroid.comSide by side
| Figure | Cresta | Xdroid Customer Interaction Intelligence Platform |
|---|---|---|
| Price from | $12,500/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 1 |
| Spec score · Customer Service QA Software | 8.6 (#5) | 7.4 (#17) |
| Spec score · Call Center Speech Analytics Software | 8.5 (#6) | 7.4 (#19) |
| Founded | 2017 | Xdroid's company timeline says it was founded in Hungary in 2008. |
| Headquarters | Palo Alto, California, USA | Xdroid lists its address as Hendrik Consciencestraat 1B, 2800 Mechelen (Brussels North), Belgium. |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | Xdroid says it integrates with Genesys, Avaya, Ringover, and Amazon Connect, and can receive data through APIs, recording platforms, or cloud connectors. |
| Quality Management | Quality Management scores every interaction against custom rubrics using AI-driven quality assurance. | Automated Quality Management evaluates agent interactions against KPIs, compliance, sentiment, and other criteria. |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | Xdroid states that it is GDPR compliant, supports PCI standards, and uses access controls, encryption, and anonymisation techniques. |
| Who it serves | Cresta describes its intended customers as large enterprise customer experience operations, including organizations in telecommunications, financial services, insurance, healthcare, travel and hospitality, retail, home services, and automotive. | Xdroid lists retail, public sector, telecommunications, BPO, BFSI, and utilities among the industries it serves. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
Xdroid Customer Interaction Intelligence Platform
- Xdroid Customer Interaction Intelligence PlatformPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer interactions to provide information about customer experience and contact center performance. VoiceAnalytics transcribes and examines recorded calls after they end, identifying themes, call reasons, agent actions, and customer sentiment. Interaction Analytics brings calls, chats, emails, bot conversations, and other touchpoints into one platform; it can automatically score chat and email against customized KPIs. Automated Quality Management evaluates interactions against KPIs, compliance, sentiment, and other criteria. AgentAssist offers live insights and KPI checks during calls, while Xdroid IQ includes auto-summarization, call categorization, a scorecard wizard, KPI generation, and retrieval augmented generation. Analytics support over 30 languages, including regional accents and dialects. Customers can choose on-premise, private-cloud, or Xdroid-cloud storage and processing, and transfer audio, interactions, and metadata in batches through SFTP. Listed integrations include 8x8, Five9, Genesys Cloud, Avaya, Oak Innovation, Noetica, RingCentral, and Amazon Connect. Xdroid says it does not use customer data to train or improve its models by default. Pricing is on request, and its FAQ lists a minimum of 25 agents.