CRM Hotelier vs Experience CRM
CRM Hotelier
crmhotelier.com
Experience CRM
experiencecrm.ioSide by side
| Figure | CRM Hotelier | Experience CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 5 |
| Spec score · Hospitality CRM Software | 7.9 (#11) | 8.1 (#8) |
| Integrations | The maker states that no third-party integration is required because the CRM is embedded in the hotel operating system. | Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. |
| Licence | The reviewed public pages do not identify an open-source licence or state that CRM Hotelier is open source. | The terms identify Progress9 as owner and reserve intellectual-property rights; no open-source licence is stated. |
| Purpose | CRM Hotelier organizes hotel guests by how much and how often they visit, then suggests whom to contact to encourage a return visit. | Experience CRM is a customer relationship platform for hotels and restaurants. |
| Self-hosting | The reviewed pages describe CRM Hotelier as part of the hosted R2 OS system and provide no self-hosting or installation package. | The product pages describe hosted service and EU data hosting, with no self-hosted installation option stated. |
| Support | The help center provides FAQs and links to step-by-step guides, while the pricing page promises Spanish support. | Technical support is included by email, telephone and in-product chat, with a library of customer video tutorials. |
| What it does | CRM Hotelier organizes hotel guests by visit frequency and spending, then recommends whom to contact to encourage repeat bookings. | Experience CRM is a hospitality CRM for hotels, restaurants and spas that manages guest data, communications, marketing, reputation and loyalty. |
Plans
CRM Hotelier
- CRM HotelierPriced on request
- CRM Hotelier via R2 OSPriced on request
Experience CRM
- À la carte modulesPriced on request
- E-ReputationPriced on request
- Guest AppPriced on request
- Guest JourneyPriced on request
- MarketingPriced on request
In their own words
CRM Hotelier
CRM Hotelier has no write-up on Specifiction yet; its figures are above.
Experience CRM
Experience CRM has no write-up on Specifiction yet; its figures are above.