CRM Hotelier

Spec sheet

What it does

CRM Hotelier organizes hotel guests by visit frequency and spending, then recommends whom to contact to encourage repeat bookings.Read 15 Oct 2026 · crmhotelier.com

Purpose

CRM Hotelier organizes hotel guests by how much and how often they visit, then suggests whom to contact to encourage a return visit.Read 7 Oct 2026 · crmhotelier.com

Integrations

The maker states that no third-party integration is required because the CRM is embedded in the hotel operating system.Read 15 Oct 2026 · crmhotelier.com

Support

The help center provides FAQs and links to step-by-step guides, while the pricing page promises Spanish support.Read 15 Oct 2026 · crmhotelier.com

Company

CRM Hotelier says it is part of R2 OS and Rotamundos, Inc.Read 7 Oct 2026 · crmhotelier.com

API and SDKs

The reviewed public CRM Hotelier pages do not publish API endpoints, SDKs or developer documentation.Read 15 Oct 2026 · crmhotelier.com

Automatic data entry

Guest records populate from hotel reservations and consumption data without manual entry or spreadsheets.Read 7 Oct 2026 · crmhotelier.com

Automatic segmentation

The system automatically groups guests such as frequent visitors and guests who appear at risk of not returning.Read 15 Oct 2026 · crmhotelier.com

Beach-hotel support

Beach-hotel pages describe seasonal and spending filters for reactivating guests during high season.Read 15 Oct 2026 · crmhotelier.com

Boutique-hotel support

Boutique-hotel pages describe storing guest preferences, stay history, staff notes and tags for personalized repeat stays.Read 15 Oct 2026 · crmhotelier.com

Capterra category context

Capterra’s hospitality-property-management page lists CRM, guest-experience management and GDS/OTA integration among features buyers commonly compare; it does not show a CRM Hotelier profile in the displayed results.Read 15 Oct 2026 · capterra.com

Company founding

LinkedIn lists Rotamundos as founded in 2020.Read 15 Oct 2026 · linkedin.com

Company headquarters

LinkedIn lists Rotamundos headquarters in Miami, Florida.Read 15 Oct 2026 · linkedin.com

Company ownership

LinkedIn classifies Rotamundos as privately held.Read 15 Oct 2026 · linkedin.com

Company size

LinkedIn places Rotamundos in the 11–50 employee range.Read 15 Oct 2026 · linkedin.com

Documentation depth

The public help center currently presents FAQ answers and guide links rather than API reference or technical implementation documentation.Read 15 Oct 2026 · crmhotelier.com

Email messaging

The product also lets staff email guests directly from their profile or segment.Read 15 Oct 2026 · crmhotelier.com

Embedded architecture

CRM Hotelier is described as living inside the same R2 OS system as reservations, reception and finances.Read 15 Oct 2026 · crmhotelier.com

G2 category context

G2’s hotel-reservations category page reports a 4.1/5 average across the category and more than 2,700 reviews; the displayed product entries do not provide a CRM Hotelier score.Read 15 Oct 2026 · g2.com

Guest journey

The documented workflow covers pre-arrival confirmations and directions, in-stay WhatsApp support, and post-stay review and direct-booking requests.Read 15 Oct 2026 · crmhotelier.com

Guest profiles

Guest records show stay history, spending, segment membership, notes and tags.Read 15 Oct 2026 · crmhotelier.com

Hostel support

Hostels can segment travelers by country, season, stay type and repeat visits, then message groups in one click.Read 15 Oct 2026 · crmhotelier.com

Independent ecosystem listing

An independent hotel website describing R2 OS lists CRM Hotelier as one of 16 included software products and says the platform uses one subscription with connected data.Read 15 Oct 2026 · thelodgeatcreel.com

Independent-hotel focus

The maker positions CRM Hotelier for independent hotels rather than large chains and says it can be ready in minutes.Read 15 Oct 2026 · crmhotelier.com

Licence

The reviewed public pages do not identify an open-source licence or state that CRM Hotelier is open source.Read 15 Oct 2026 · crmhotelier.com

Limit: price transparency

A numeric subscription price is not published publicly; buyers must request a demo to receive the price for their hotel.Read 15 Oct 2026 · crmhotelier.com

Limit: public review evidence

The reviewed G2, Capterra and Software Advice pages do not display a CRM Hotelier rating, review count or reviewer commentary.Read 15 Oct 2026 · g2.com

Limit: technical transparency

The reviewed public pages do not document APIs, SDKs, self-hosting, system requirements, download installers, changelogs or security certifications.Read 15 Oct 2026 · crmhotelier.com

Maker relationship

CRM Hotelier says it was created inside R2 OS and is part of Rotamundos, Inc.Read 15 Oct 2026 · crmhotelier.com

Messaging

Users can send WhatsApp messages or email from a guest profile or a segment in one click.Read 7 Oct 2026 · crmhotelier.com

Parent ecosystem

A Rotamundos ecosystem page lists CRM Hotelier among a broader set of hotel operating products, including channel management, messaging and finance tools.Read 15 Oct 2026 · rotamundos.com

Pricing disclosure

The public pricing page does not show a numeric price; it instructs hotels to request a demo for a case-specific quote.Read 15 Oct 2026 · crmhotelier.com

Pricing inclusions

The stated package includes segmentation, WhatsApp, email, guest profiles and Spanish support.Read 15 Oct 2026 · crmhotelier.com

Related messaging product

Guest Sender describes itself as using the CRM Hotelier guest base for WhatsApp campaigns and automations within the R2 OS ecosystem.Read 15 Oct 2026 · guestsender.com

Reservation data feed

Reservations automatically create or update guest records, eliminating duplicate manual entry.Read 15 Oct 2026 · crmhotelier.com

Security and compliance

The reviewed CRM Hotelier pages do not state certifications, security controls or regulatory compliance claims.Read 15 Oct 2026 · crmhotelier.com

Segmentation

The product groups guests automatically, including frequent guests and guests at risk of not returning.Read 7 Oct 2026 · crmhotelier.com

Self-hosting

The reviewed pages describe CRM Hotelier as part of the hosted R2 OS system and provide no self-hosting or installation package.Read 15 Oct 2026 · crmhotelier.com

Small-chain support

For small chains, the product claims one unified guest profile across multiple properties, including combined stays, spending and preferences.Read 15 Oct 2026 · crmhotelier.com

Software Advice context

Software Advice’s hotel-software guidance describes CRM, integrations and guest-management functions as common evaluation areas; no CRM Hotelier review or rating is shown on the reviewed page.Read 15 Oct 2026 · softwareadvice.com

Suggested actions

Each guest segment includes a recommended next action, such as offering an extra night or sending a win-back offer.Read 15 Oct 2026 · crmhotelier.com

Target customers

The maker describes the CRM as built for independent hotels and lists boutique hotels, hostels, beach hotels, cabins and homes, and small chains.Read 7 Oct 2026 · crmhotelier.com

WhatsApp messaging

Users can open a WhatsApp conversation from an individual guest record or segment with one click.Read 15 Oct 2026 · crmhotelier.com

Plans and prices

Every CRM Hotelier plan and price →

Where Specifiction places it

• Hospitality CRM Software#11 of 277.9