CromaHR Employee Case Management vs Freshservice
CromaHR Employee Case Management
cromahr.com
Freshservice
freshworks.comSide by side
| Figure | CromaHR Employee Case Management | Freshservice |
|---|---|---|
| Price from | $5.98/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 7 |
| Spec score · HR Case Management Software | 8.1 (#6) | 9.0 (#1) |
| Compliance | Croma Interactive says it is registered with Kenya's Office of the Data Protection Commissioner under the Data Protection Act 2019. | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. |
| Integrations | On-premise fingerprint, face and iris devices can send clock events to attendance through a secure middleware layer using a shared API key. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| Security | The security page states that data is encrypted in transit with TLS 1.2+ and at rest with AES-256, with encrypted, geographically replicated backups. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
| Trial | The 60-day free trial includes access to every module, free data migration and no credit card requirement. | The integrations page advertises a 14-day free trial with no credit card required. |
Plans
CromaHR Employee Case Management
- Starter$5.98 a month
- Professional$9.98 a month
- Enterprise$29.95 a month
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
CromaHR Employee Case Management
CromaHR Employee Case Management has no write-up on Specifiction yet; its figures are above.
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.