CS Reviews vs GuestRevu
CS Reviews
callsource.comGuestRevu
guestrevu.comSide by side
| Figure | CS Reviews | GuestRevu |
|---|---|---|
| Price from | — | $34.99/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 0 | 4 |
| Spec score · Review Management Software | 6.9 (#156) | 9.2 (#6) |
| Company history | CallSource says it invented call tracking in 1991. | GuestRevu says it began helping hoteliers gather guest feedback in 2012. |
| Headquarters | CallSource lists its address as 27001 Agoura Road, Suite 220, Calabasas, CA 91301. | LinkedIn lists the headquarters in London at Office 7, 35–37 Ludgate Hill, London EC4M 7JN. |
| Purpose | CS Reviews is an online review management platform that helps CallSource clients manage their online reputation. | GuestRevu provides guest feedback and online reputation management software for the hospitality industry. |
| Review aggregation | The platform assembles reviews from review sites in a centralized dashboard. | The reputation module collects reviews from more than 40 review sites, including Booking.com, Tripadvisor, Google and Expedia. |
| Support | CallSource says all clients receive a dedicated support team and after-hours support. | The support team can be contacted by phone, email, or online chat. |
| What it does | CS Reviews is CallSource’s review platform, which aggregates online reviews into one dashboard where businesses can view, share, and respond to them. | GuestRevu is a SaaS platform for hospitality businesses that combines guest surveys, online reputation management and guest-feedback analytics. |
Plans
In their own words
CS Reviews
CS Reviews has no write-up on Specifiction yet; its figures are above.
GuestRevu
GuestRevu provides guest feedback and online reputation management for hospitality businesses. Its web service offers customizable surveys before, during, and after a stay, with responses collected through email, QR codes, in-room tablets, or live links. The reputation product gathers reviews from more than 40 sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. AI can draft review replies for users to approve or edit, and summarize large volumes of feedback into themes and insights. GuestRevu describes one-way and two-way partner integrations for data sharing and automation; examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. Its Tripadvisor integration lets guests publish reviews from a survey without logging in or being a member. Support is available by phone, email, or online chat. GuestRevu says it protects data with encryption, access controls, secure infrastructure and monitoring, and internal procedures. Its privacy policy says it primarily hosts on AWS, with its main production environment in the UK and selected supporting workloads in South Africa. The service has a free plan; CORE is $34.99 a month, billed per property.