Custellence vs TheyDo
Custellence
custellence.com
TheyDo
theydo.comSide by side
| Figure | Custellence | TheyDo |
|---|---|---|
| Price from | $166.58/mo | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Customer Journey Mapping Software | 8.3 (#2) | 6.9 (#22) |
| Spec score · User Experience Software | 8.3 (#10) | 7.3 (#27) |
| Integrations | Custellence describes linking maps or cards to tools including Google, Microsoft, Slack, Jira, Trello, and Asana using workflow links. | Direct integrations listed in the Help Center include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia, and are available on Management and Strategic plans. |
| Product | Custellence is a web-based customer journey mapping tool for creating and connecting maps to support customer-centric change management. | TheyDo describes itself as an Experience Context Platform that connects data, journeys, research, and operational signals into shared customer context. |
| Security | Custellence states that it completed a SOC 2 Type II audit and makes the detailed report available to customers upon request. | TheyDo states that it is ISO 27001:2022 certified, SOC 2 Type II compliant, and GDPR compliant. |
| Support | The homepage says customers receive support from real people with replies within 24 hours, and Enterprise includes priority support and customer experience coaching. | The Management plan includes Customer Success access and SLA and live support, while the trial includes AI support and community access. |
Plans
Custellence
- Free ForeverFree
- Free ForeverFree
- Collaborate$199 a month
- Collaborate$1,999 a year
- EnterprisePriced on request
In their own words
Custellence
Custellence is a web-based tool for customer journey mapping and service blueprints, intended to support customer-centric change management. Users can begin with a template or a blank map, then adjust card sizes and lengths, overlapping phases, sub-lanes, colors, images, and icons. Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions. Workflow links connect maps or cards with services including Google, Microsoft, Slack, Jira, Trello, and Asana; Salesforce users have single sign-on access. The Free Forever plan costs nothing and allows one workspace, two users, two journey maps, and unlimited viewers, but maps cannot be exported on that plan. Collaborate costs $199 a month for unlimited users, maps, and viewers in one workspace. Collaborate and Enterprise users can export PDF, PNG, or CSV files. Custellence reports a SOC 2 Type II audit and describes encryption, salted and hashed passwords, privacy-law monitoring, and workspace audit logs.