CustomerGauge vs Feedier
CustomerGauge
customergauge.com
Feedier
feedier.aiSide by side
| Figure | CustomerGauge | Feedier |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Customer Satisfaction Software | 7.5 (#12) | 7.6 (#10) |
| API | The help center documents REST APIs and webhooks for CustomerGauge. | Feedier offers an authenticated REST API for verbatims, metadata, topics, queries, feedback assignment, and workflow control. |
| Integrations | CustomerGauge’s help center documents workflow alerts and report dispatches for Microsoft Teams and Slack. | Feedier lists 20+ native connectors and says it supports API and SFTP imports; its platform page names Salesforce, HubSpot, BigQuery, Snowflake, Power BI, Dynamics 365, and Microsoft Teams among 100+ integrations. |
| Product | CustomerGauge describes itself as a B2B account experience platform that connects customer feedback to revenue and helps teams act on it. | Feedier describes itself as a Customer Intelligence Platform that consolidates customer feedback and uses AI to produce analysis, reports, and action plans. |
| Security | The company links to a Trust portal and GDPR information from its site; those links alone do not specify particular certifications or controls. | Feedier states it is ISO 27001:2022 certified and compliant with SOC 2 standards. |
| Support | CustomerGauge provides a user help center with articles on product features, troubleshooting, APIs, and integrations. | All plans include implementation, onboarding and training, and a Feedier Deployed Engineer; the support SLA differs by plan. |
| Surveys | The platform captures real-time feedback at the account level, connected to revenue and sentiment. | The platform includes NPS, CSAT, and CES surveys with conditional logic, distributed by email, SMS, link, or web widget. |
Plans
In their own words
CustomerGauge
CustomerGauge is a B2B account experience platform that links customer feedback with revenue and sentiment. It collects responses through surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, and a mobile app. An account hierarchy combines stakeholder feedback into an account-level NPS view. The Monetize CX dashboard shows account health by revenue exposure and tracks revenue coverage. Gaige AI analyzes feedback, drafts personalized replies, and flags accounts with early churn signs or unresolved frustration. The platform includes sentiment analysis, AI insight summaries, and closed-loop workflows. Help-center documentation covers workflow alerts and report dispatches for Microsoft Teams and Slack, plus REST APIs and webhooks. CustomerGauge runs through web and API access and serves B2B industries including consumer packaged goods, beverage, logistics, manufacturing, technology, and services. The maker is headquartered in Amsterdam and was founded in 2007. Pricing is on request; the listed plan uses one flat fee based on account base and activated modules, with no free plan.