CustomerGauge vs Retently
CustomerGauge
customergauge.com
Retently
retently.comSide by side
| Figure | CustomerGauge | Retently |
|---|---|---|
| Price from | — | $99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Nps Software | 7.5 (#9) | 8.6 (#2) |
| Spec score · Net Promoter Score Software | 7.5 (#13) | 8.5 (#5) |
| API | The help center documents REST APIs and webhooks for CustomerGauge. | The public REST API is version 2, uses X-Api-Key authentication, supports read and write keys, and has a 150-request-per-minute rate limit. |
| Founded | The company’s about page says CustomerGauge was founded in 2007 by co-founders Adam Dorrell and Camilla Scholten. | 2016 |
| Headquarters | Amsterdam, Netherlands | Chisinau, Moldova, and Austin, Texas, United States |
| Integrations | CustomerGauge’s help center documents workflow alerts and report dispatches for Microsoft Teams and Slack. | Listed integrations include Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack, Segment and Zapier. |
| Security | The company links to a Trust portal and GDPR information from its site; those links alone do not specify particular certifications or controls. | Retently says data in transit uses HTTPS, data at rest is encrypted, and production access is restricted with MFA, VPN access and IP whitelisting. |
| Support | CustomerGauge provides a user help center with articles on product features, troubleshooting, APIs, and integrations. | Every plan includes a help center and email support; Pro adds live chat, while Enterprise adds onboarding, Zoom support and a named customer-success manager. |
Plans
Retently
- Ecommerce Basic$99 a month
- Ecommerce Pro$299 a month
- EnterprisePriced on request
In their own words
CustomerGauge
CustomerGauge is a B2B account experience platform that links customer feedback with revenue and sentiment. It collects responses through surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, and a mobile app. An account hierarchy combines stakeholder feedback into an account-level NPS view. The Monetize CX dashboard shows account health by revenue exposure and tracks revenue coverage. Gaige AI analyzes feedback, drafts personalized replies, and flags accounts with early churn signs or unresolved frustration. The platform includes sentiment analysis, AI insight summaries, and closed-loop workflows. Help-center documentation covers workflow alerts and report dispatches for Microsoft Teams and Slack, plus REST APIs and webhooks. CustomerGauge runs through web and API access and serves B2B industries including consumer packaged goods, beverage, logistics, manufacturing, technology, and services. The maker is headquartered in Amsterdam and was founded in 2007. Pricing is on request; the listed plan uses one flat fee based on account base and activated modules, with no free plan.
Retently
Retently collects customer feedback and measures NPS, CSAT and CES across multiple survey channels. Surveys can be sent by email, SMS or link, shown in a web app, embedded on a page, displayed through a feedback button or run at a tablet kiosk. Written responses are grouped into topics, while B2B teams can roll scores up by account. Described AI features classify feedback, analyze topics and provide an AI CX agent that finds issues and recommends actions across surveys, reviews and tickets. Event triggers can launch surveys, and alerts or feedback can be sent to connected tools. Integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment. REST API, webhooks and an MCP server support survey and feedback workflows. Ecommerce Basic is $99 a month; Ecommerce Pro is $299 a month. Both are monthly plans, and a 14-day trial is available without a free plan.