CustomerGauge vs SatisMeter
CustomerGauge
customergauge.comSatisMeter
satismeter.comSide by side
| Figure | CustomerGauge | SatisMeter |
|---|---|---|
| Price from | — | $199/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Customer Satisfaction Software | 7.5 (#12) | 8.2 (#6) |
| Spec score · Nps Software | 7.5 (#9) | 8.3 (#4) |
| Spec score · Net Promoter Score Software | 7.5 (#13) | 8.2 (#7) |
| Spec score · Survey Software | 7.4 (#99) | 8.0 (#57) |
| Free plan | No | Yes |
| Headquarters | Amsterdam, Netherlands | Prague, Czech Republic |
| Integrations | CustomerGauge’s help center documents workflow alerts and report dispatches for Microsoft Teams and Slack. | Named integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager. |
| Security | The company links to a Trust portal and GDPR information from its site; those links alone do not specify particular certifications or controls. | SatisMeter says the platform was acquired by Productboard and directs customers to Productboard security information and its trust portal. |
| Support | CustomerGauge provides a user help center with articles on product features, troubleshooting, APIs, and integrations. | Premium support is included in every plan, and the company says it performs routine health checks and may troubleshoot technical issues beyond normal support scope. |
Plans
In their own words
CustomerGauge
CustomerGauge is a B2B account experience platform that links customer feedback with revenue and sentiment. It collects responses through surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, and a mobile app. An account hierarchy combines stakeholder feedback into an account-level NPS view. The Monetize CX dashboard shows account health by revenue exposure and tracks revenue coverage. Gaige AI analyzes feedback, drafts personalized replies, and flags accounts with early churn signs or unresolved frustration. The platform includes sentiment analysis, AI insight summaries, and closed-loop workflows. Help-center documentation covers workflow alerts and report dispatches for Microsoft Teams and Slack, plus REST APIs and webhooks. CustomerGauge runs through web and API access and serves B2B industries including consumer packaged goods, beverage, logistics, manufacturing, technology, and services. The maker is headquartered in Amsterdam and was founded in 2007. Pricing is on request; the listed plan uses one flat fee based on account base and activated modules, with no free plan.
SatisMeter
SatisMeter gathers customer feedback through surveys intended to help teams understand customers and improve products or services. Templates cover NPS, CSAT, CES, and product-market-fit surveys, with varied question types, custom colors, conditional logic, and multilingual support. Teams can target users by attributes, trigger surveys based on events, schedule recurring surveys, and use throttling and sampling to limit over-surveying. Channels listed include web, in-app, email, iOS, and Android. Named integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager; APIs and webhooks are also available for custom connections. Results appear in a dashboard, can be sent to connected tools, and NPS data can be exported as CSV. The free plan allows 25 responses per month. Growth costs $199 per month for 1,000 responses, and paid survey delivery pauses at the monthly response limit until the next billing period. Premium support is included in every plan.