CustomerGauge vs SurveySensum
CustomerGauge
customergauge.comSurveySensum
surveysensum.comSide by side
| Figure | CustomerGauge | SurveySensum |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Customer Satisfaction Software | 7.5 (#12) | 7.7 (#9) |
| Spec score · Nps Software | 7.5 (#9) | 7.8 (#8) |
| Spec score · Survey Software | 7.4 (#99) | 8.2 (#32) |
| API | The help center documents REST APIs and webhooks for CustomerGauge. | SurveySensum’s help center says its API can connect the platform with CRM, HRM, and helpdesk applications and support custom workflows. |
| API access | Yes | Yes |
| Free plan | No | No |
| Headquarters | Amsterdam, Netherlands | 6 Battery Road, #17-06, Singapore 049909 |
| Integrations | CustomerGauge’s help center documents workflow alerts and report dispatches for Microsoft Teams and Slack. | The pricing page lists HubSpot, Slack, and Open APIs with Starter CX, and Salesforce with Self-Driven CX. |
| Product | CustomerGauge describes itself as a B2B account experience platform that connects customer feedback to revenue and helps teams act on it. | SurveySensum describes itself as an AI-first enterprise feedback and market research platform for NPS, CSAT, employee experience, and market research. |
| Security | The company links to a Trust portal and GDPR information from its site; those links alone do not specify particular certifications or controls. | The homepage says the service uses encryption and access management, regular vulnerability assessments and penetration tests, and private-server backups. |
| Support | CustomerGauge provides a user help center with articles on product features, troubleshooting, APIs, and integrations. | Starter CX lists global support with response times under two hours across North America, Europe, and Asia time zones. |
Plans
SurveySensum
- Managed CX for YouPriced on request
- Self-Driven CXPriced on request
- Starter CXPriced on request
In their own words
CustomerGauge
CustomerGauge is a B2B account experience platform that links customer feedback with revenue and sentiment. It collects responses through surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, and a mobile app. An account hierarchy combines stakeholder feedback into an account-level NPS view. The Monetize CX dashboard shows account health by revenue exposure and tracks revenue coverage. Gaige AI analyzes feedback, drafts personalized replies, and flags accounts with early churn signs or unresolved frustration. The platform includes sentiment analysis, AI insight summaries, and closed-loop workflows. Help-center documentation covers workflow alerts and report dispatches for Microsoft Teams and Slack, plus REST APIs and webhooks. CustomerGauge runs through web and API access and serves B2B industries including consumer packaged goods, beverage, logistics, manufacturing, technology, and services. The maker is headquartered in Amsterdam and was founded in 2007. Pricing is on request; the listed plan uses one flat fee based on account base and activated modules, with no free plan.
SurveySensum
SurveySensum has no write-up on Specifiction yet; its figures are above.