CustomerHero vs Mopinion
CustomerHero
customerhero.com
Mopinion
mopinion.comSide by side
| Figure | CustomerHero | Mopinion |
|---|---|---|
| Price from | — | €279/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 0 | 2 |
| Spec score · Customer Feedback Software | 6.7 (#56) | 8.6 (#9) |
| Analytics | Its metrics include NPS, CSAT, CES, Google Reviews, employee NPS, and Net Satisfaction. | The platform uses AI to categorize and summarize qualitative feedback, visualize data and identify trends. |
| Audience | The platform is designed for companies of any size and industry. | The company presents Mopinion as a solution for digital marketers and teams working on digital customer experience and user feedback. |
| Integrations | CustomerHero says it supports integration with existing systems via API, sFTP, or webhook. | The integrations page lists connections including Google Analytics, Slack, Jira, Salesforce, Marketo, HubSpot, Zendesk, Intercom and Microsoft Teams. |
| Product | CustomerHero is a software-with-a-service solution for building Voice of Customer programs that collect, analyze, and act on feedback. | Mopinion is an all-in-one feedback solution for collecting and analyzing user feedback across websites, apps and email. |
| Support | Each client is assigned a dedicated account manager who provides support by chat, email, and phone. | The pricing page includes dedicated support in all plans and says support staff are ready to help customers meet their feedback goals. |
Plans
In their own words
CustomerHero
CustomerHero has no write-up on Specifiction yet; its figures are above.
Mopinion
Mopinion collects and analyzes user feedback across websites, apps, and email. Its form builder supports different question types, metrics, styling, and branded assets. Forms can be triggered by events or user behavior and shown on selected pages or at particular points in a user journey. Analytics use AI to categorize and summarize written feedback, visualize data, and identify trends. The platform also includes real-time analysis, automated alerts and tags, conversational feedback, and unlimited surveys, feedback, and users. Integrations include Google Analytics, Slack, Jira, Salesforce, Marketo, HubSpot, Zendesk, Intercom, and Microsoft Teams. Webhooks can post feedback data in JSON to a chosen endpoint, while the API supports custom imports and app connections. Native and web SDKs are available for Android and iOS, with options for React Native, Flutter, Cordova, and Capacitor. Mopinion says customer data is stored in the EU by default and that it is ISO 27001 certified. Pricing starts at €279/mo, with a 14-day trial and no free plan. After the trial, the feedback inbox remains active, but reports go offline until the account upgrades.