Customers.ai vs Spoki
Customers.ai
customers.ai
Spoki
spoki.comSide by side
| Figure | Customers.ai | Spoki |
|---|---|---|
| Price from | — | €39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 4 |
| Spec score · Conversational Marketing Software | 7.9 (#16) | 8.6 (#5) |
| Audience | The company describes its main audience as Shopify brands using Klaviyo and refers to DTC brands and their marketing agency partners. | Spoki says its platform serves businesses and is used by more than 4,500 businesses across over 120 countries. |
| Headquarters | Boston, Massachusetts, United States | San Vito dei Normanni, Italy |
| Integrations | The pricing page lists Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane integrations. | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. |
| Support | All paid plans include one-to-one onboarding and setup support, and the company says it supports customer migrations. | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. |
| What it does | CustomersAI describes itself as an AI retention platform for ecommerce brands that use Klaviyo. | Spoki is a WhatsApp-first customer-engagement platform for marketing, sales and customer support, with additional SMS, voice and email channels. |
Plans
In their own words
Customers.ai
Customers.ai is an AI retention platform for ecommerce brands using Klaviyo. X-Ray connects more Shopify visitor sessions with customer profiles in Klaviyo, while Alfred predicts purchase-ready contacts and automates suppression, reactivation, and audience segmentation. Its email deliverability tools include Inboxer, inbox placement testing, contact validation, and email warming. Super CAPI for Meta Ads supports conversion-event tracking, first-party signal sending, and bypassing ad blockers and iOS restrictions. Listed integrations cover Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane. The service supports Android, iOS, web, and API access. Setup is described as taking 10 minutes with no code or credit card. A seven-day trial costs nothing and allows up to 500 visitor resolutions with listed features. Custom pricing depends on total Klaviyo profiles, including suppressed and unsubscribed profiles, plus selected products and sync options. Paid plans include one-to-one onboarding and setup support.
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.