CustomerSure vs EQ Complaints Professional
CustomerSure
customersure.comEQ Complaints Professional
equiniti.comSide by side
| Figure | CustomerSure | EQ Complaints Professional |
|---|---|---|
| Price from | £1,999/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Complaint Management Software | 8.2 (#3) | 7.3 (#15) |
| Founded | 2010 | 2007 |
| Headquarters | Newcastle upon Tyne, United Kingdom | Worthing, West Sussex, United Kingdom |
| Integrations | The product page names Salesforce, Zendesk and Power BI as examples of CRM, service and BI integrations. | The product card says the software integrates FOS processes and can integrate easily with existing systems. |
| Purpose | CustomerSure is a Voice of Customer platform that helps organisations collect feedback and turn it into action. | EQ Complaints Professional is a cloud-based complaints management system for regulated financial services firms. |
| Reporting | The platform offers exportable regulator-ready reports and automatically logged audit trails. | It automatically generates standard regulator complaints returns and reports, with MI and root cause reporting for trend analysis. |
| Security | CustomerSure states that it is GDPR-compliant, UK-hosted, and uses access controls and encryption. | Equiniti describes the product as having robust cloud-based security on par with on-premise security. |
| Support | Every licence includes ongoing support, best-practice guidance and expert help. | Equiniti offers expert guidance integrated into the system and provides consultancy, project management, and account management for solution delivery. |
Plans
CustomerSure
- CX Starter£1,999 a month
- CX PlatinumPriced on request
- CX ProPrice not published
EQ Complaints Professional
- EQ Complaints ProfessionalPriced on request
In their own words
CustomerSure
CustomerSure is a Voice of Customer platform for organisations collecting feedback and turning responses into tracked action. It supports branded surveys for NPS, CSAT, CES and custom metrics, delivered by email or SMS. Analytics follow performance and surface satisfaction drivers, themes and topics. AI features analyze feedback text for sentiment and risks, classify themes, and generate summaries and recommendations. Teams can create real-time alerts, assign responses and monitor them through resolution. The platform names Salesforce, Zendesk and Power BI among its integrations, and provides a REST API for feedback data and automated requests. Reports can be exported for regulatory use, with audit trails logged automatically. CustomerSure says it is GDPR-compliant and UK-hosted, uses access controls and encryption, and is aligned with FCA, Ofwat, Ofgem, TSM and CQC standards. Each licence includes ongoing support, guidance and expert help. CX Starter costs £1,999 per month. SMS is billed separately by volume, and prices exclude VAT where applicable. A risk-free pilot usually lasts around one month and focuses on one area of a business.
EQ Complaints Professional
EQ Complaints Professional has no write-up on Specifiction yet; its figures are above.