CustomerSure vs Glanceable
CustomerSure
customersure.comGlanceable
glanceable.ioSide by side
| Figure | CustomerSure | Glanceable |
|---|---|---|
| Price from | £1,999/mo | €1,583.33/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Customer Experience Management Software | 8.3 (#5) | 7.8 (#11) |
| Analysis | Its analytics track performance metrics and identify satisfaction drivers, themes and topics. | Its proprietary AI analyzes all verbatim feedback without sampling and groups it by patterns, themes, and root causes. |
| API | CustomerSure provides a REST API for integrating feedback data and automating feedback requests. | The platform provides a documented REST API for enriching Glanceable with internal data and sending insights to other systems. |
| Founded | 2010 | 2020 |
| Headquarters | Newcastle upon Tyne, United Kingdom | Saint-Mandé, France |
| Integrations | The product page names Salesforce, Zendesk and Power BI as examples of CRM, service and BI integrations. | Named integrations include Slack, Microsoft Teams, Jira, Zendesk, Salesforce, HubSpot, Google Reviews, and Trustpilot. |
| Security | CustomerSure states that it is GDPR-compliant, UK-hosted, and uses access controls and encryption. | The maker states that it has AICPA SOC 2 Type II and SOC 3 certifications and native GDPR compliance. |
| Support | Every licence includes ongoing support, best-practice guidance and expert help. | The maker says its team responds to contact inquiries within 48 business hours, and its plans include a dedicated Customer Success Manager. |
Plans
CustomerSure
- CX Starter£1,999 a month
- CX PlatinumPriced on request
- CX ProPrice not published
Glanceable
- Essential€19,000 a year
- Business€38,400 a year
- EnterprisePriced on request
In their own words
CustomerSure
CustomerSure is a Voice of Customer platform for organisations collecting feedback and turning responses into tracked action. It supports branded surveys for NPS, CSAT, CES and custom metrics, delivered by email or SMS. Analytics follow performance and surface satisfaction drivers, themes and topics. AI features analyze feedback text for sentiment and risks, classify themes, and generate summaries and recommendations. Teams can create real-time alerts, assign responses and monitor them through resolution. The platform names Salesforce, Zendesk and Power BI among its integrations, and provides a REST API for feedback data and automated requests. Reports can be exported for regulatory use, with audit trails logged automatically. CustomerSure says it is GDPR-compliant and UK-hosted, uses access controls and encryption, and is aligned with FCA, Ofwat, Ofgem, TSM and CQC standards. Each licence includes ongoing support, guidance and expert help. CX Starter costs £1,999 per month. SMS is billed separately by volume, and prices exclude VAT where applicable. A risk-free pilot usually lasts around one month and focuses on one area of a business.
Glanceable
Glanceable has no write-up on Specifiction yet; its figures are above.