CUX vs Glassbox
CUX
cux.io
Glassbox
glassbox.comSide by side
| Figure | CUX | Glassbox |
|---|---|---|
| Price from | €290/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Customer Service Screen Recording Software | 8.4 (#6) | 7.7 (#10) |
| Spec score · Session Replay Software | 8.4 (#13) | 7.8 (#22) |
| Spec score · Heatmap and session replay tools | 7.9 (#43) | 8.0 (#40) |
| Compliance | CUX says it is GDPR-compliant, has passed multiple enterprise security reviews with no findings, and is pursuing SOC 2 certification. | Glassbox states it is SOC 2 Type II, ISO 27001, ISO 27017, ISO 27701 and ISO 42001 certified and lists HIPAA, GLBA, PCI, CCPA and GDPR among relevant privacy regulations. |
| Integrations | The mobile page names iOS, Android, React Native, and Flutter SDK support; it also says exclusions can be managed via Google Tag Manager. | The integrations page names Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target and Optimizely among supported tools. |
| Intended users | CUX describes its audience as product, UX, marketing, and growth teams across ecommerce, financial services, insurance, SaaS, and retail. | The pricing page frames packages for production operations, marketing or business, and product teams, with distinct session volumes and analytics retention periods. |
| Support | Business+ includes one hour of monthly expert support, while Enterprise includes priority technical support and strategic check-ins. | Glassbox says its expert technical support is available 24x7 and it provides unlimited training for every user at no cost. |
Plans
CUX
- Business+€290 a month
- Business +€290 a month
- EnterprisePriced on request
- Full-Service AnalyticsPriced on request
Glassbox
- Marketing/BusinessPriced on request
- ProductPriced on request
- Production OperationPriced on request
In their own words
Glassbox
Glassbox captures and analyzes digital interactions across websites and mobile apps. Session recordings automatically collect user interactions and technical events, then provide video-like replays. Analytics cover customer journeys, mobile apps, performance, products, funnels, struggles and errors, and interaction maps. Rage-click detection identifies repeated clicks, while mobile capture covers app experiences. Insights Assistant can summarize sessions and search by parameters. Tagless capture is intended to reduce configuration work and can import tags from existing tools. Named integrations include Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target, and Optimizely. Deployment options include single-tenant AWS or Azure, multi-tenant cloud, and on-premises. Sensitive data is masked by default. Role-based controls, audit logs, and SSO with multifactor authentication are listed. Plans are priced on request.