CUX vs Mouseflow
CUX
cux.ioMouseflow
mouseflow.comSide by side
| Figure | CUX | Mouseflow |
|---|---|---|
| Price from | €290/mo | $25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 4 | 9 |
| Spec score · Customer Service Screen Recording Software | 8.4 (#6) | 8.7 (#4) |
| Spec score · Session Replay Software | 8.4 (#13) | 8.8 (#8) |
| Spec score · Heatmap and session replay tools | 7.9 (#43) | 9.2 (#4) |
| Compliance | CUX says it is GDPR-compliant, has passed multiple enterprise security reviews with no findings, and is pursuing SOC 2 certification. | Mouseflow lists GDPR, EU-U.S. Data Privacy Framework, CCPA/CPRA, HIPAA for the US region, PCI DSS payment vendors and ISO 27001 infrastructure among its compliance frameworks. |
| Free plan | No | Yes |
| Headquarters | Wrocław, Poland | Copenhagen, Denmark |
| Integrations | The mobile page names iOS, Android, React Native, and Flutter SDK support; it also says exclusions can be managed via Google Tag Manager. | The integration catalog lists 42 integrations, including Google Analytics, Google Tag Manager, Adobe Analytics, AB Tasty, Shopify, Google Ads, Salesforce, Slack and Microsoft Teams. |
| Intended users | CUX describes its audience as product, UX, marketing, and growth teams across ecommerce, financial services, insurance, SaaS, and retail. | Mouseflow describes use cases for marketing, CRO, ecommerce, UX and design, and analytics teams seeking to understand visitor behavior and improve conversions. |
| Privacy | CUX says sensitive inputs are masked in the browser before transmission and that it does not collect or store personally identifiable information by default. | Mouseflow says it masks IP addresses automatically and stores EU customer data within the EU. |
| Product | CUX combines web and mobile behavioral analytics with UX consultancy to help teams identify friction and improve digital experiences. | Mouseflow tracks clicks, mouse movement, scrolls, forms, and page content as visitors browse a website, then sends the data to its platform. |
| Security | CUX states that behavioral data is encrypted with TLS 1.2+ in transit and AES-256 at rest and stored in ISO 27001-certified EEA data centers. | Mouseflow says its data centers are ISO 27001 and SOC 1 Type II certified, with PCI DSS compliance, and its US data center meets HIPAA standards. |
| Support | Business+ includes one hour of monthly expert support, while Enterprise includes priority technical support and strategic check-ins. | Official materials advertise live chat and email support, with priority support and customer-success-manager options on higher tiers. |
Plans
CUX
- Business+€290 a month
- Business +€290 a month
- EnterprisePriced on request
- Full-Service AnalyticsPriced on request
Mouseflow
- FreeFree
- Essential$25 a month
- Advanced$109 a month
- Premium$319 a month
- FreeFree
- Essential$25 a month
- Advanced$109 a month
- Premium$319 a month
- EnterprisePriced on request
In their own words
Mouseflow
Mouseflow records website visitor behavior, tracking clicks, mouse movement, scrolls, forms, and page content. Its platform includes session replay, heatmaps, friction detection, conversion funnels, journey analytics, form analytics, and feedback surveys. Mouseflow says it records all sessions without sampling, and includes rage-click detection and mobile capture. Ask Mina lets users ask questions about behavioral data, while Mina Insights surfaces patterns and friction. Integrations listed include Adobe Analytics, Google Analytics, Google Tag Manager, AB Tasty, Shopify, and Google Ads. Setup can use a JavaScript snippet before the closing body tag, with plugins and integrations also available. Mouseflow says its data centers are ISO 27001 and SOC 1 Type II certified, with PCI DSS compliance, and that its US data center meets HIPAA standards. It says IP addresses are masked automatically and EU customer data is stored in the EU. The free plan includes 500 sessions per month; paid plans include stated session and retention limits. When a monthly session allowance runs out, tracking stops until refill or upgrade.