CUX vs Quantum Metric
CUX
cux.io
Quantum Metric
quantummetric.comSide by side
| Figure | CUX | Quantum Metric |
|---|---|---|
| Price from | €290/mo | $2,083.33/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 4 |
| Spec score · Customer Service Screen Recording Software | 8.4 (#6) | 8.3 (#7) |
| Spec score · Session Replay Software | 8.4 (#13) | 8.4 (#15) |
| Spec score · Heatmap and session replay tools | 7.9 (#43) | 8.7 (#15) |
| Free plan | No | No |
| Headquarters | Wrocław, Poland | Monument, Colorado, USA |
| Integrations | The mobile page names iOS, Android, React Native, and Flutter SDK support; it also says exclusions can be managed via Google Tag Manager. | The partner network lists integrations including Adobe Analytics, Salesforce Service Cloud, Qualtrics, ServiceNow, Optimizely, Tealium, Looker and Slack. |
| Security | CUX states that behavioral data is encrypted with TLS 1.2+ in transit and AES-256 at rest and stored in ISO 27001-certified EEA data centers. | The company reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification, and describes controls for capture, blocking, or encryption of data on users’ devices. |
| Support | Business+ includes one hour of monthly expert support, while Enterprise includes priority technical support and strategic check-ins. | Enterprise plans include onboarding, training, and ongoing consultation with customer success experts. |
Plans
CUX
- Business+€290 a month
- Business +€290 a month
- EnterprisePriced on request
- Full-Service AnalyticsPriced on request
Quantum Metric
- EnterprisePrice not published
- Quantum Metric$25,000 a year
- Enterprise custom planPriced on request
- Enterprise plansPriced on request
In their own words
Quantum Metric
Quantum Metric is a digital analytics platform that captures customer experience data and helps teams investigate friction, errors, and their business impact. Teams can track events, build conversion funnels, review session recordings, and use API access. Session replay supports investigation of where customers struggle. The platform includes digital, product, experience, journey, and web analytics, along with heatmaps, monitoring, alerts, and opportunity analysis. Its autocapture surfaces more than 60 behavioral and friction indicators and more than 300 audience and experience dimensions out of the box. Felix investigates behavioral, technical, and business signals and can monitor experiences for issues, opportunities, and business impact. Listed integrations include Qualtrics, Salesforce Service Cloud, ServiceNow, Looker, Slack, Optimizely, Tealium, and Adobe Analytics; data can be streamed to Snowflake, BigQuery, Amazon S3, and Oracle. Quantum Metric reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification. Enterprise plans include onboarding, training, and consultation. Pricing is on request, there is no free plan, and session limits are set by agreement.