CUX vs Smartlook
CUX
cux.io
Smartlook
smartlook.comSide by side
| Figure | CUX | Smartlook |
|---|---|---|
| Price from | €290/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Customer Service Screen Recording Software | 8.4 (#6) | 7.6 (#11) |
| Spec score · Session Replay Software | 8.4 (#13) | 7.7 (#24) |
| Spec score · Heatmap and session replay tools | 7.9 (#43) | 8.3 (#27) |
| Free plan | No | Yes |
| Headquarters | Wrocław, Poland | Brno, Czech Republic |
| Integrations | The mobile page names iOS, Android, React Native, and Flutter SDK support; it also says exclusions can be managed via Google Tag Manager. | Listed integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier. |
| Privacy | CUX says sensitive inputs are masked in the browser before transmission and that it does not collect or store personally identifiable information by default. | Smartlook says its SDKs automatically mask passwords, numbers, and form contents in session recordings. |
| Product | CUX combines web and mobile behavioral analytics with UX consultancy to help teams identify friction and improve digital experiences. | Smartlook combines session recordings with event based analytics for websites and mobile apps. |
| Support | Business+ includes one hour of monthly expert support, while Enterprise includes priority technical support and strategic check-ins. | Smartlook says online support continues until 31 August 2027 and self support documentation remains until decommissioning. |
Plans
CUX
- Business+€290 a month
- Business +€290 a month
- EnterprisePriced on request
- Full-Service AnalyticsPriced on request
In their own words
Smartlook
Smartlook combines session recordings with event-based analytics for websites and mobile apps. It supports web, iOS, Android, and an API. Funnels identify where users leave, while heatmaps show clicks and scrolling; rage-click detection and mobile capture are also available. Mobile crash reports connect a crash with the recording and preceding events. Smartlook says its SDKs automatically mask passwords, numbers, and form contents in recordings. Its listed security measures include SSL/TLS transfer encryption, AWS infrastructure, and a Data Protection Officer. Integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier. The free plan costs nothing, subject to limitations, and allows 20 REST API requests per hour. New paid plans have not been available since 31 May 2026. The standalone platform is scheduled for decommissioning on 30 September 2027; online support is scheduled through 31 August 2027.