CyberCPR vs Request Tracker for Incident Response

CyberCPR is an incident response and case management platform focused mainly on cyber incidents, with support for other cases and investigations. Its incident wizard guides setup through five steps. Teams can use template playbooks or build and save their own using drag-and-drop tasks, assignments, and deadlines. Members can communicate securely, follow progress, and compile incident information into email reports. The service provides an API and a Zapier integration, which its site says connects to over 3,000 apps. Organizations can run the web application on their own network, with a third-party cloud provider, or through Logically Secure. Access controls include role-based rules and incident-specific permissions; access is removed when a user leaves an incident. The site says Google Auth two-factor authentication is available on all accounts and browser-to-server traffic is encrypted with TLS. Lite costs nothing and is limited to charities and education on a shared AWS-hosted platform. Pro is a monthly SaaS subscription without a minimum term, and Enterprise offers bespoke deployment; prices for both are on request.

Request Tracker for Incident Response (RTIR) builds on RT with queues and workflows designed for incident response, including use by CERT and CSIRT teams. It correlates details from incident reports to identify patterns and link related reports to a common root-cause incident. Separate queues support triage, incident handling, investigation, and countermeasures, while teams can communicate with reporters, other security teams, and internal responders. Tickets record activity, allow custom fields, and track key dates for service-level agreements. RTIR can produce activity reports in HTML, text, or spreadsheet formats, including reporting by date and constituency. The RT API can accept automatic feeds from systems such as Splunk, ArcSight, Nagios, Squil, and Qualys. For network analysis, it parses IP addresses into custom fields and provides lookup interfaces including traceroute, whois, and remote site security ratings. Teams can merge or split incidents, perform bulk ticket operations, and cascade status changes across linked tickets. RT and RTIR can be downloaded for self-hosting, and the vendor also offers Cloud RT. The Community plan is free; paid plans start at $15/user/mo (annual). A 14-day trial is available.