D-EDGE CRM vs dailypoint 360°
D-EDGE CRM
d-edge.com
dailypoint 360°
dailypoint.comSide by side
| Figure | D-EDGE CRM | dailypoint 360° |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · Hospitality CRM Software | 7.3 (#20) | 8.0 (#10) |
| Guest profiles | Guest Profile combines data from multiple sources, removes duplicates, enriches records and supports guest segmentation and analytics. | The platform combines guest data from connected systems into a Central Guest Profile for use across CRM, marketing, loyalty, operations, and AI. |
| Headquarters | Paris, France | Munich, Germany |
| Integrations | The CRM uses API-based connectivity to synchronise guest data with major PMSs, Channel Managers, Booking Engines and other hotel solutions. | The maker describes more than 200 integrations connecting hotel systems such as PMS, POS, booking engines, payments, revenue management, and guest communication tools. |
| Loyalty | The loyalty programme supports configurable tiers, rewards, benefits, digital membership cards, automatic points tracking and integration with the D-EDGE Booking Engine. | The loyalty offering includes a virtual guest card compatible with Android, Apple, and Windows devices, plus interfaces to programs such as Miles & More and Payback. |
| Privacy | D-EDGE states that the CRM is GDPR-compliant and supports guest consent management and protection of personal data. | The maker describes its hotel CRM page as GDPR-compliant and says the Data Laundry processes raw data in real time into a consistent guest profile. |
Plans
In their own words
D-EDGE CRM
D-EDGE CRM is a customer relationship platform for hotels, designed to centralise guest information, personalise communications and organise hotel workflows. Its Guest Profile combines and deduplicates records from a property management system and other services into continuously updated profiles for segmentation. Guest Messaging brings email, SMS, WhatsApp and Messenger into one inbox, with campaigns that can respond to guest behaviour, segments, stay dates or loyalty status. The Guest App offers service booking, instant messaging, interactive maps and digital key access on smartphones, tablets or computers. Hotels can configure loyalty tiers and rules, automate rewards and offer members-only rates. The Dmbook digital logbook supports team information, shift handovers and task tracking; reputation tools collect and analyse reviews from Google, TripAdvisor, Facebook and OTAs. API connections support synchronising data with hotel systems and external services. D-EDGE says the CRM is GDPR-compliant and includes consent management, initial training, ongoing customer service and Academy tutorials. It runs on Android, iOS and web, with API access. Pricing is paid, starting at €2,500.
dailypoint 360°
dailypoint 360° is a customer data and loyalty platform for hotels and hotel groups. It combines guest information from connected systems into Central Guest Profiles for marketing, loyalty, communication, operations, and AI. Data Laundry cleans and consolidates records through duplicate detection, address correction, and profile enrichment; the maker says its Central Database and profiles use more than 350 AI-driven processes for this work. Modules cover loyalty, booking management, campaigns, vouchers, profile insights, online reputation management, and website connections. Campaign Manager supports targeted email, SMS, and WhatsApp messages with automatic fallback and real-time performance tracking. Booking Manager handles communication during booking and targeted upselling. The loyalty offer includes a virtual guest card compatible with Android, Apple, and Windows devices, plus interfaces to programs such as Miles & More and Payback. The maker lists more than 200 integrations for hotel systems, though data flows and functionality vary and are not always bidirectional. The service runs on web and through an API. Pricing is on request; a free demo booking is available.