D-EDGE CRM vs Experience CRM
D-EDGE CRM
d-edge.com
Experience CRM
experiencecrm.ioSide by side
| Figure | D-EDGE CRM | Experience CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 5 |
| Spec score · Hospitality CRM Software | 7.3 (#20) | 8.1 (#8) |
| Guest app | The branded mobile and web guest app offers service ordering, messaging, mobile key, express checkout and an interactive map. | The guest-facing product is a customizable progressive web app reached by QR code or link, so guests do not need an app-store download. |
| Headquarters | Paris, France | Paris, France |
| Integrations | The CRM uses API-based connectivity to synchronise guest data with major PMSs, Channel Managers, Booking Engines and other hotel solutions. | Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. |
| Purpose | D-EDGE CRM is designed for hospitality businesses to centralise guest data, automate personalised communications and simplify hotel operations. | Experience CRM is a customer relationship platform for hotels and restaurants. |
Plans
Experience CRM
- À la carte modulesPriced on request
- E-ReputationPriced on request
- Guest AppPriced on request
- Guest JourneyPriced on request
- MarketingPriced on request
In their own words
D-EDGE CRM
D-EDGE CRM is a customer relationship platform for hotels, designed to centralise guest information, personalise communications and organise hotel workflows. Its Guest Profile combines and deduplicates records from a property management system and other services into continuously updated profiles for segmentation. Guest Messaging brings email, SMS, WhatsApp and Messenger into one inbox, with campaigns that can respond to guest behaviour, segments, stay dates or loyalty status. The Guest App offers service booking, instant messaging, interactive maps and digital key access on smartphones, tablets or computers. Hotels can configure loyalty tiers and rules, automate rewards and offer members-only rates. The Dmbook digital logbook supports team information, shift handovers and task tracking; reputation tools collect and analyse reviews from Google, TripAdvisor, Facebook and OTAs. API connections support synchronising data with hotel systems and external services. D-EDGE says the CRM is GDPR-compliant and includes consent management, initial training, ongoing customer service and Academy tutorials. It runs on Android, iOS and web, with API access. Pricing is paid, starting at €2,500.
Experience CRM
Experience CRM has no write-up on Specifiction yet; its figures are above.