dailypoint 360° vs Experience CRM
dailypoint 360°
dailypoint.com
Experience CRM
experiencecrm.ioSide by side
| Figure | dailypoint 360° | Experience CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Hospitality CRM Software | 8.0 (#10) | 8.1 (#8) |
| Founded | 2005 | 2013 |
| Headquarters | Munich, Germany | Paris, France |
| Integrations | The maker describes more than 200 integrations connecting hotel systems such as PMS, POS, booking engines, payments, revenue management, and guest communication tools. | Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. |
| Marketing | Campaign Manager supports targeted one-to-one communication through email, SMS, and WhatsApp, with automatic fallback and real-time performance tracking. | Marketing tools support behavioral segmentation, PMS-based targeting, automated campaigns and AI-generated email copy. |
| Sales process | The maker offers a personalized live walkthrough and asks prospects for their hotel or group name, website, current PMS, contact details, and areas of interest. | Experience CRM offers a free demo with no commitment and provides personalized quotes rather than published prices. |
| Support | The company describes teams responsible for customer setup, onboarding, PMS migrations, technical setup, and ongoing support. | Technical support is included by email, telephone and in-product chat, with a library of customer video tutorials. |
Plans
Experience CRM
- À la carte modulesPriced on request
- E-ReputationPriced on request
- Guest AppPriced on request
- Guest JourneyPriced on request
- MarketingPriced on request
In their own words
dailypoint 360°
dailypoint 360° is a customer data and loyalty platform for hotels and hotel groups. It combines guest information from connected systems into Central Guest Profiles for marketing, loyalty, communication, operations, and AI. Data Laundry cleans and consolidates records through duplicate detection, address correction, and profile enrichment; the maker says its Central Database and profiles use more than 350 AI-driven processes for this work. Modules cover loyalty, booking management, campaigns, vouchers, profile insights, online reputation management, and website connections. Campaign Manager supports targeted email, SMS, and WhatsApp messages with automatic fallback and real-time performance tracking. Booking Manager handles communication during booking and targeted upselling. The loyalty offer includes a virtual guest card compatible with Android, Apple, and Windows devices, plus interfaces to programs such as Miles & More and Payback. The maker lists more than 200 integrations for hotel systems, though data flows and functionality vary and are not always bidirectional. The service runs on web and through an API. Pricing is on request; a free demo booking is available.
Experience CRM
Experience CRM has no write-up on Specifiction yet; its figures are above.