Daisee vs QEval
Daisee
daisee.com
QEval
qeval.aiSide by side
| Figure | Daisee | QEval |
|---|---|---|
| Price from | $99/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 1 |
| Spec score · Customer Service QA Software | 7.7 (#11) | 7.6 (#13) |
| Spec score · Call Center Speech Analytics Software | 7.7 (#11) | 7.6 (#16) |
| Spec score · Speech Analytics Software | 7.6 (#13) | 7.7 (#9) |
| Audience | Daisee describes its platform as software for contact centres seeking automated quality management and analytics. | QEval describes itself as a platform for contact centers and says it scores both human and AI agents on the same scorecard. |
| Founded | 2017 | 2003 |
| Headquarters | Sydney, New South Wales, Australia | 1903 Berry Drive, Nacogdoches, Texas 75964, United States |
| Integrations | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. | The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees. |
| Purpose | Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics. | QEval is a contact center performance management platform that scores human agents, AI agents, and hybrid interactions across voice, chat, email, and SMS. |
| Security | Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256. | The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available. |
| Support | The Standard Package includes knowledge base and support access. | The contact page says customer support replies within four business hours and general or partnership inquiries within two business days. |
Plans
In their own words
QEval
QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.