Daisee vs QEval
Daisee
daisee.comQEval
etechgs.comSide by side
| Figure | Daisee | QEval |
|---|---|---|
| Price from | $99/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Contact Center Analytics Software | 7.7 (#7) | 7.2 (#16) |
| Company | Daisee says it was founded in Australia in 2017 by technology entrepreneur Richard Kimber. | QEval is built by ETS Labs, which the maker describes as the AI and engineering division of Etech Global Services. |
| Founded | 2017 | 2023 |
| Headquarters | Sydney, New South Wales, Australia | Nacogdoches, Texas, United States |
| Integrations | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. | QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. |
| Purpose | Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics. | QEval is a contact center performance management platform that uses AI to analyze customer interactions. |
| Security | Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256. | ETS Labs lists SOC 2 Type II, ISO 27001:2022, PCI-DSS, HIPAA, and GDPR among its security and compliance credentials. |
| Support | The Standard Package includes knowledge base and support access. | The maker says its support and implementation team includes former QA directors, supervisors, and workforce management leads. |
Plans
In their own words
QEval
QEval is a web-based performance management platform for contact centers that uses AI to analyze customer interactions. The maker says it covers all voice, chat, email, and messaging interactions, with automated quality scoring for context, tone, and compliance. Speech analytics tracks tone, sentiment, silence patterns, talk time, and keywords. Personalized coaching assignments are based on performance gaps, compliance violations, and coaching preferences. QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements and maintains audit trails. It detects PHI, PCI, and PII at intake and stores redacted transcripts by default. The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned. More than 80 pre-built connectors include Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. The maker says deployment can take 30 days without infrastructure changes. Pricing is custom and provided after inquiry; an ungated platform tour is available without sign-in or a demo call.